Support Engineer L5 Remote

hace 5 días

Tlahuac, México Atos A tiempo completo

_**The Support Engineer L5 **gives support to the UK client offices. _- The shift is from **1:00 am to 9:00 am Mexico City time**, Monday to Friday._**RESPONSIBILITIES**:- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.- Documents, maintains, upgrades or replaces software systems.- Supports and maintains user account information including rights, security and systems groups.- Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.- Performs work in compliance within specified warranty requirements- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels- Works with vendor support contacts to resolve technical issues within the desktop environment- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible **Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.**- Provide training end users on how to operate the equipment as requested**General Requirements/Experience**:- 2-4+ years of experience in the field working as an IT Support Specialist or in a related area.- **Conversational English level is mandatory**- Familiar with a variety of the fields’ concepts, practices, and procedures.- Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.- Excellent technical knowledge of PC’s and desktop hardware.- Able to operate effectively in a team environment with both technical and nontechnical team members- Self-confidence in your analytical and problem-solving skills + good communication (both verbal and written) skills- Planning, organizing skills + good administration management skills**Desired**:- Microsoft Certified Technology Specialist essential, A+, or similar certificationsTipo de puesto: Tiempo completoSalario: $30,000.00 - $38,000.00 al mesHorario:- Lunes a viernes- Nocturno- Turno de 8 horasPrestaciones:- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensa- Vales de restauranteExperiência:- IT Support: 2 años (Obligatorio)- Desktop Applications (MSO, Apple, Mac, etc.).: 2 años (Obligatorio)Idioma:- Inglés (Nível Conversacional) (Obligatorio)

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