Customer Support Representative
hace 1 semana
**Customer Support Representative****About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Services Representatives to join our Helpware team.**Position Overview**:As a Customer Support Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.**Primary Responsibilities**:- Research information needed to answer consumer's product concerns.- Develops and maintains a comprehensive knowledge of company services and products including package directions, promotions, and prices through training.- Performs data input in a highly accurate and timely fashion on all consumer contacts according to the customer information database system parameters and FDA regulations.- Follow Corporate Drug and Medical SOP guidelines to ensure compliance with consumer complaint handling.- Escalate cases to the internal team as needed per training- Stay compliant by not offering medical advice or solutions as per training- Manage priorities, working independently and withmoderate supervision- Responsible for fulfillment work, including returns. Will not be responsible for physical shipping/- Responsible to stay up to date with client trainings and- Other tasks and assignments as needed**Qualifications**:- 2+ years customer service/call center- Excellent people skills/customer- Objection Handling and personal soft- Adherence to daily/weekly/monthly KPI's to achieve- Google and MS office- Ability to learn- American English accent- Ability to handle and resolve difficult and sensitive issues with customers- Ability to handle constructive feedback with a positive attitude (not easily offended)- Skillful in deflecting consumer escalations- Good inflection on phones- Chat Experience- Possess a strong work ethic and team player mentality.
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Customer Support Representative
hace 6 horas
Guadalajara, México Tata Consultancy Services A tiempo completoJob Title: Customer support representative Job Location: Guadalajara, Mexico Job Description Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints.
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Customer Support Representative
hace 4 días
Guadalajara, México Helpware A tiempo completo**Customer Support Representative** **About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding...
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Customer Support Representative
hace 3 semanas
Guadalajara, México Helpware A tiempo completo**Customer Support Representative****About Us**Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is...
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Customer Service Representative
hace 6 horas
Guadalajara, México Tata Consultancy Services A tiempo completoJob Role: Customer service representative Job Description: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices
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Bilingual Customer Support Representative
hace 2 semanas
Guadalajara, México Intugo A tiempo completoJob description: This position provides high quality telephonic / non-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives. This position initiates the escalation process for unresolved customer problems. CS Representatives performing at this level will be required to utilize skills...
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Customer Support Representative
hace 1 semana
Guadalajara, México OMRON A tiempo completo**Join our family and be part of OMRON**We are looking for our next Customer support representative:Position SummaryEffectively resolve Customer Service case inquiries from beginning to closing in a considered, accurate and timely manner in accordance with documented processes and procedures. Type of cases to include**ESSENTIAL DUTIES AND...
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Customer Support Representative
hace 3 semanas
Guadalajara, México Helpware A tiempo completoAbout UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines, which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of offering best-in-class value-adding services to our partners by leveraging our...
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Customer Support Representative
hace 4 semanas
Guadalajara, México Helpware A tiempo completoAbout UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of offering best-in-class value-adding services to our partners by leveraging...
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Customer Support Representative
hace 3 horas
Guadalajara, México Helpware A tiempo completoAbout Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of offering best-in-class value-adding services to our partners by leveraging...
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Customer Service Representative
hace 1 día
Guadalajara, Jal., México Tata Consultancy Services A tiempo completoJob Role: Customer service representative Job Description: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices
