Client Delivery Project Manager
hace 3 días
Employment Type: Full-time - Temporary (7 months)**Position Overview****Primary Duties and Responsibilities**- **Client Onboarding**: Lead the onboarding process for new clients, ensuring a smooth transition and setup of our SaaS products.- **Project Management**: Oversee the implementation of SaaS solutions, implement project plans, maintain projects in ClickUp (project management tool), and ensure the project meets timelines and deliverables.- Coordinate and/or facilitate formal customer discovery, technical and onboarding calls, and resolve issues to ensure project timelines are met.- Main contact with the customer’s project team to answer questions, facilitate customer requests, and troubleshoot issues.- Create and/or maintain client-level documentation (i.e., project plan, handoff documents, and SharePoint).- Work with clients to understand APIs, workflows, and configurations.- Manage production release with customer (may require after-hours coordination).- Ensure customer target go-live dates are met, raise concerns, and define to green plan.- Provide regular reports to senior management.- **Client Consultation and Communication**: Serve as the primary point of contact for clients, providing regular updates, addressing concerns, and ensuring their needs are met.- **Issue Resolution**:Proactively identify and resolve any issues or challenges that may arise during the delivery process.- **Feedback and Improvement**:Gather client feedback and work with the product development team to drive continuous improvement of our SaaS offerings.- **Cross-Department Coordination**: Coordinate enhancements and custom client requests, resolve issues to ensure project timelines are met.**Job Qualifications**- Bachelor’s Degree is strongly preferred or equivalent work experience. PMP certification is desired.- Position requires a minimum of 3-5 years of client delivery, project management, or other relevant experience in a SaaS company.- Mortgage industry experience is a strong plus.- Understanding of SaaS products and implementation processes.- Solid project management skills; proven ability to manage multiple projects and clients simultaneously.- Proficiency in project management tools and software, experience with ClickUp is a plus.- Excellent communication and interpersonal skills; experienced in managing client relationships.- Problem-solving mindset with a focus on customer satisfaction.- Proficient with Microsoft Word, Excel, PPT, and Visio.**Benefits**:- All benefits by law- Monday to Friday- Weekends off- Two days of paid time off annually.- Between 7 and 11 paid holiday days annually.- Remote work allowance (Teletrabajo) above the market average.- Office / Hybrid opportunities- Weekly grocery vouchers- Meal subsidy (1000 MXN Monthly) via voucher card.- Private health, life, and dental insurance- Sponsorship for wholesale stores memberships (COSTCO/SAMS CLUB), prescription glasses, birthday benefits, and more.- Wellness events and activities- Sponsorship for Scholarships & Professional Training- Career growth opportunities- Monthly employee engagement events- Sponsored lunch, snacks, and coffee events- Professional Training & Development opportunities**Additional information**:- Schedule Monday to Friday, 7 AM to 5 PM PT- _Please submit your CV in English_**Job Types**: Full-time, TemporaryContract length: 7 months**Language**:- english (preferred)**Location**:- Ensenada, B.C. (required)Work Location: In person
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