Service Now Developer

**Service now Developers**:ServiceNow DeveloperThe ServiceNow Developer will be responsible for ServiceNow discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards. This includes doing audits to ensure data is correct and accurate and also having a good understanding of what’s behind each request. This team wants to be sure the requests from data owners can be done and should be done in the manner requested.tionality as part of ServiceNow platform upgrades and deploymentsQualifications:Strong expertise in ServiceNow scripting, integrations, in either CMDB or ITOM or ITSMCSM (Customer Service Management) mandatory for ITSMenglish mandatoryHybrid Mexico city and guadalajara**͏**:**Do**- ** Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)**- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution- Conduct technology capacity planning by reviewing the current and future requirements- Strategize & implement disaster recovery plans and create and implement backup and recovery plans- ** Manage the day-to-day operations of the tower**- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges- Develop shift roster for the team to ensure no disruption in the tower- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness**͏**:**Team Management**- ** Resourcing**- Forecast talent requirements as per the current and future business needs- Hire adequate and right resources for the team- Train direct reportees to make right recruitment and selection decisions- ** Talent Management**- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness- Build an internal talent pool of HiPos and ensure their career progression within the organization- Promote diversity in leadership positions- ** Performance Management**- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below- ** Employee Satisfaction and Engagement**- Lead and drive engagement initiatives for the team- Track team satisfaction scores and identify initiatives to build engagement within the team- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team- Exercise employee recognition and appreciation**͏**:**Deliver**- No- Performance Parameter- Measure- 1- Operations of the tower- SLA adherenceKnowledge managementCSAT/ Customer ExperienceIdentification of risk issues and mitigation plansKnowledge management- 2- New projects- Timely deliveryAvoid unauthorised changesNo formal escalations**͏**:Mandatory Skills: ServiceNow Discovery.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.