Shift Manager Jr

hace 3 días


Toluca, México Servicios Comerciales Amazon M A tiempo completo

High School Diploma or Bachelor Degree in- 1+ years of direct management experience of employees and their performance.- 1+ years of experience with performance metrics- English Basic LevelJob summaryAmazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.A Delivery Shift Manager Jr is the support for all the operations Under The Roof in a Last Mile building. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, schedules, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.The impacts of this position are:- Direct impact in operational KPIs and cost related goals, according to the strategic plan.This role should coach and mentor a team of Process Assistants (hourly associates) to ensure that objectives are met and the bar is kept high to provide the best customer experience.This role will be responsible for securing and maintaining a safe and fun workplace environment.This role also serves as a partner with other internal teams, like Launch & Expansion, WHS, HR, etc., to execute programs for his/her site and new Delivery Stations.**Responsibilities**:- Create balance between “Work hard” and “Have fun” with associates under scope.- Ensure the team execution to accomplish the business goals.- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.- Processes Mapping activities.- Assist in the development, documentation, deployment and monitoring of key business processes in AMZL Mexico.- Follow up KPIs of operations within the Delivery Station.- Actively supports and promotes organization change.- Dive deep analysis of KPIs.- Support the ACES team, Customer Service and related internal departments to execute programs or improvements for the Delivery Station under his/her responsibility.- Measure drivers’ performance, discipline and customer experience service.- Internal audits execution.- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year over year improvements within its operating plan.- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, while focusing in reducing costs.- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes.- Bachelor Degree completed.- Demonstrated experience to effectively manage workload and meet aggressive deadlines.- 1+ years management experience in a delivery, manufacturing, production or distribution environment.- Management of a minimum of 20 employees (including payroll, performance management, work-flow assignment).- Interest in long-term career development in Logistics & Transportation.- Experience working and managing 3PL operations.- Conversational English.


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    hace 1 día


    Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

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