Customer Care Line Supervisor

Responsibilities:- Coach and lead a team of Customer Care Line supervisors for a defined group in compliance with company guidelines, contract and state and federal laws in order to maximize revenue and minimize costs.- Oversee ongoing maintenance of effective relationships with external collection in their defined region.- Oversee all required daily functions with attorneys to ensure accounts are being worked properly and following up on garnishments and other legal proceedings.- Set and enforce Clear Expectations for the team through ongoing performance discussions.- Monitor and evaluate individual and team performance against objectives.- Coordinates work activities with other supervisors, managers, departments.- Provides coaching and feedback to team members.- Assist Customer Care Line Manager in developing and implementing strategies that lead to accomplish KPI’s- Supervise Customer Care Line Staff and leads to a positive work environment.- Prepare management reports and make presentations of results and analysis as necessary.Qualifications:- 2 years leadership or senior level experience or minimum of 2 years of customer service or Collections- Bilingual skills (Fluent English / Spanish) (optional)- Outstanding problem-solving capabilities- Schedule availability- Able to assess team member performance and implement action plans.- Planning skills regarding development (personal and for team members)- Communicate (verbally and written) effectively with all levels within the organization and recommend improvements when necessary.- Able to identify and resolve issues.Performance management skills- Quick thinker, with an ability to understand and interpret information promptly and effectively.- Organize and complete work in a timely manner.LI-SG1INDCompany Overview:**ABOUT OPORTUN**Oportun (Nasdaq: OPRT) is an A.I.powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India. Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.We are proud to have been named a “Top Workplace” by the Bay Area News Group for three consecutive years, one of Fast Company’s Most Innovative Companies in the World for 2020 and recognized as one of TIME Magazine’s 2018 Genius Companies Reinventing the Future.**WORKING AT OPORTUN**Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.**Remote-First Company**As a “remote-first” workplace, our team members live, work and collaborate from their homes, remote work locations and our offices and contact centers in the United States, Mexico, and India. No matter our location, we are dedicated to our mission to provide inclusive, affordable financial services that empower our customers to build a better future.