Collections Specialist

Join our teamSince launching in 1998, this business grown to become the leading digital franchise focused on large vertical markets, headlined by our current focus on the Health and Legal markets. Our proprietary strategic and operational model powers our creation of best-in-class digital platforms for consumers and for our commercial partners. Our unique and focused approach scales rapidly, drives consistent growth and enables rapid innovation to meet the evolving needs of our users and our commercial partners. This approach also enables us to unlock new market segments quickly and efficiently.**Responsibilities**:- Collect on all outstanding balances from clients in a timely manner.- Prepare balance summary spreadsheets for parent/child accounts.- Provide account reconciliations when requested.- Review account notes in the accounting system and/or Great Plains screens to ensure accuracy of dollar amounts to be collected.- Perform follow-up calls and/or send collection notices to collect on outstanding balances.- Draft and send final demand letters and reduced rate letters- Negotiate and work closely with Collection Manager on settlement offers and/or payment plans.- Interface with Sales with accounts needing a special action taken (credits to be processed, sales forms correction to be made, approval for write-off, adjustments, etc.).- Proactively escalate pre-suspension alerts to Bus. Ops. due to non-payment of account balances.- Address customer complaints with regards to invoicing or services rendered with the designated team.- Recommend and prepare accounts to be outsourced to the third-party collection agency.- Responsible for following up on missing checks, credit card issues, misapplied payments and incorrect payment data entry.- Research overpayments made by clients.- Assist A/R with researching unapplied cash.- Attend weekly/biweekly aging meetings with Bus. Ops. on accounts that are 60+ days past due.- Minimize bad debt exposure by keeping 60+ past due accounts at a minimum.Required Qualifications:- 1 year of customer service or data entry experience or previous collections experience doing similar work as described- Strong attention to detail- Solid analytical/problem-solving skills.- Demonstrated strong organizational and time management skills being highly self-motivated- Excellent communication skills - being able to communicate clearly and concisely, both orally and written.- Experience working with US-based and International Clients- Ability to work independently- Detail -oriented, good work ethicPreferred Qualifications:- Proficiency in Excel and Word- Previous accounting experience doing similar work as described.- College degree in accounting or some secondary educational coursework including at least introductory accounting. Working knowledge of bookkeeping, record keeping and clerical reporting procedures.- Proficiency in Great Plains and online banking functionality is a plus.Pay: $16,500.00 - $18,500.00 per month**Language**:- English (preferred)Work Location: In person