Senior IT Operations Analyst
hace 4 semanas
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Mandatory Requirements**- Fluent English (Speaking & Writing) - Ability to communicate clearly with end-users and document escalations effectively.- Customer Service Mindset - Prior experience in customer-facing IT support role is highly desired.- 5+ Years of IT Support Experience - Providing End-User Support in a corporate environment.- Excellent Communication Skills - Strong verbal and written skills to guide T1 agents and communicate technical issues concisely.- Advance Troubleshooting & Multitasking - Ability to handle multiple escalations while diagnosing and resolving technical issues efficiently.- Leadership & Mentorship - Capable of guiding and coaching T1 agents, assisting in complex cases, and fostering a team-oriented environment.- Analytical Thinking and Problem-Solving - Ability to identify root causes and propose long-term solutions, not just quick fixes.- Willing to rotate schedules monthly - To cover different shifts as required by operational needs.**Technical Skills (preferred)**- Microsoft Intune - Experience with device management and endpoint security.- Microsoft Azure - Familiarity with user management, conditional access policies, and basic cloud services.- Active Directory - User and group management, password resets, and basic troubleshooting.- Networking Knowledge - Understanding of basic network troubleshooting (DNS, DHCP, VPNs, firewalls, and connectivity issues).- ServiceNow (or similar ITSM Tools) - Experience handling tickets, escalations, and change management.- Windows OS & Microsoft 365 - Proficient in Windows troubleshooting, Office Suite, and collaboration tools.- Scripting (Bonus) - Basic PowerShell or Bash scripting knowledge for automating repetitive tasks.**Soft Skills & Work Ethic**- Ownership Mentality - Takes initiative to resolve escalations effectively.- Attention to Detail - Ensures accurate documentation and follows up on escalated cases.- Team Player - Works well with T1 agents and other IT teams to improve overall service desk efficiency.- Adaptability & Continuous Learning - Wiling to learn new tools and methodologies to enhance IT support capabilities.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.- At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
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IT Operations Analyst I: Data
hace 3 semanas
Hermosillo, México TE Connectivity A tiempo completoA prominent technology firm in Hermosillo, Sonora is looking for an IT Operations Analyst. The role includes support for hardware installation, monitoring schedules, and troubleshooting IT issues for employees. Candidates must possess a Bachelor's degree and excellent skills in Microsoft Office. Knowledge of programming languages and systems like SAP or MES...
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IT OPERATIONS ANALYST I
hace 3 semanas
Hermosillo, México TE Connectivity A tiempo completo3 weeks ago Be among the first 25 applicantsAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They...
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IT OPERATIONS ANALYST I
hace 3 semanas
Hermosillo, México TE Connectivity A tiempo completo3 weeks ago Be among the first 25 applicantsAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They...
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IT Operations Analyst Ii
hace 4 semanas
Hermosillo, México Conduent A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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IT Operations Analyst I
hace 3 semanas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and...
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IT OPERATIONS ANALYST I
hace 2 semanas
Hermosillo, México TE Connectivity A tiempo completoAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as...
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IT OPERATIONS ANALYST I
hace 2 semanas
Hermosillo, México TE Connectivity A tiempo completoAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as...
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Logistics IT Analyst
hace 3 semanas
Hermosillo, México TE Connectivity A tiempo completoJob OverviewIT Logistics Execution analyst, responsible for implementing, maintaining and consulting on LE topics (ie: Inventory, Receiving, Labeling, Shipping, Transportation). The analyst will be given an on-boarding program of functional and technical training, but “on the job” learning is required. A mentor is assigned to facilitate the on-boarding...
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Junior SAP Application Analyst
hace 1 semana
Hermosillo, México ZOBELE Holding A tiempo completoOur team in **Hermosillo (Mexico)**, is currently looking for a: **JUNIOR SAP APPLICATION ANALYST - OPERATIONS** Involved in the ICT Function and reporting to the SAP Coordinator, our Junior SAP Application Analyst must act as business partner in supporting Process Owners, Key Users and End Users. **Responsibilities**: - Understand PO, KU, EU needs and...
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it business analyst i
hace 1 semana
Hermosillo, Sonora, México TE Connectivity A tiempo completoJob Summary:The Information Solutions division of TE Connectivity (TEIS) is a 1,400 person global organization supporting all facets of Technology services of TE. This position is for an IT Business Analyst in the TEIS Project Management Excellence (PMX) Team. PMX focuses on disciplined execution, strategic partnership with the business, and a focus on...
