Customer Success Manager
hace 15 horas
Compensation: MXN 23,000 - MXN 23,000 - monthly Company Description Want to be part of a high-impact, fast-growing company? MedTrainer is looking for a Core Customer Success Manager to join our team. We are a healthcare technology innovator, delivering an all-in-one SaaS platform that combines LMS, Compliance Training, and Managed Services in Credentialing and Compliance Management. Job Description What You’ll Do Own and manage relationships with a portfolio of core customers. Act as the primary point of contact and trusted partner for your accounts. Drive customer adoption and ensure clients achieve their desired outcomes. Proactively identify churn risks and execute mitigation strategies. Track and act on customer success metrics such as NPS, product usage, ROI, and retention. Partner with internal teams to resolve customer needs and improve the overall experience. Build long‑term, value‑driven relationships with customers. Qualifications What You Bring 2+ years of experience in Customer Success, Account Management, or a similar client‑facing role. Experience working in a SaaS environment . Proven ownership of customer retention and adoption (not just support). Strong communication skills (verbal and written). Analytical mindset with the ability to interpret customer data and metrics. Ability to manage multiple accounts and priorities in a fast‑paced environment. Proactive, customer‑first approach to problem solving. Experience working with metrics like NRR, churn, NPS, and usage data. Nice to Have Experience using CRM tools such as Salesforce . Familiarity with Customer Success platforms (e.g., ChurnZero). Customer Success–related certifications. Additional Information We Offer Major medical expenses insurance Lunch, Breakfast, drinks and snacks Discount coupons in different medical specialties Work Location This is aon-site position in Querétaro, Mexico with the opportunity for some home office based upon performance If you’re passionate about building strong customer relationships and driving long‑term success in a SaaS environment, we’d love to hear from you. Please submit your resume in English to be considered. #J-18808-Ljbffr
-
Customer Success Manager
hace 2 días
Santiago de Querétaro, México MedTrainer A tiempo completoCompensation: MXN 23,000 - MXN 23,000 - monthly Company Description Want to be part of a high-impact, fast-growing company?MedTrainer is looking for a Core Customer Success Manager to join our team. We are a healthcare technology innovator, delivering an all-in-one SaaS platform that combines LMS, Compliance Training, and Managed Services in Credentialing...
-
Customer Success Manager
hace 8 horas
Santiago de Querétaro, México MedTrainer A tiempo completoCompensation: MXN 23,000 - MXN 23,000 - monthly Company Description Want to be part of a high-impact, fast-growing company?MedTrainer is looking for a Core Customer Success Manager to join our team. We are a healthcare technology innovator, delivering an all-in-one SaaS platform that combines LMS, Compliance Training, and Managed Services in Credentialing...
-
Customer Success
hace 2 semanas
Santiago de Querétaro, México Canonical A tiempo completoCustomer Success - Team Manager – join Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's...
-
Customer Success
hace 2 semanas
Santiago de Querétaro, México Canonical A tiempo completoCustomer Success - Team Manager – join Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's...
-
Core Customer Success Manager
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México MedTrainer A tiempo completoWant to be part of a high-impact, fast-growing company?MedTrainer is looking for aCore Customer Success Managerto join our team.We are a healthcare technology innovator, delivering an all-in-one SaaS platform that combines LMS, Compliance Training, and Managed Services in Credentialing and Compliance Management.Job DescriptionWhat You'll DoOwn and manage...
-
Graduate Customer Success Manager
hace 4 semanas
santiago de querétaro, México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical . 6 days ago Be among the first 25 applicants. The role of a Customer Success Manager at Canonical Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer...
-
Customer Success Manager
hace 2 semanas
Monterrey, Mexico; Santiago de Querétaro, Mexico RELEX Solutions A tiempo completoWe are now looking for a full-time Customer Success Manager – US LATAM (Remote) to join our RELEX family in the US You'll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our...
-
Customer Success Manager
hace 3 semanas
Ciudad de México Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
-
SaaS Customer Success Lead
hace 15 horas
Santiago de Querétaro, México MedTrainer A tiempo completoA healthcare technology innovator in Querétaro, Mexico is looking for a Core Customer Success Manager. The role involves managing relationships with core customers, driving their success, and ensuring adoption of the SaaS platform. Ideal candidates will have at least 2 years of experience in customer success or account management in a SaaS environment,...
-
SaaS Customer Success Lead
hace 8 horas
Santiago de Querétaro, México MedTrainer A tiempo completoA healthcare technology innovator in Querétaro, Mexico is looking for a Core Customer Success Manager. The role involves managing relationships with core customers, driving their success, and ensuring adoption of the SaaS platform. Ideal candidates will have at least 2 years of experience in customer success or account management in a SaaS environment,...
