Reception Supervisor

**About Us**Social Justice Collaborative (SJC) is a nonprofit organization committed to providing high-quality legal services and advocacy to immigrant communities. Our work centers on defending the rights of vulnerable populations while fostering a supportive and inclusive team environment.We are currently seeking a **Reception Supervisor** to lead our dynamic front desk and remote reception team. This role is critical to ensuring smooth, professional, and efficient client-facing interactions and internal communication.**Position Summary****Key Responsibilities**- Design, test, reassess, and implement reception workflows and resources.- Supervise and support reception staff in their daily tasks, both remotely and in-office.- Ensure proper scheduling and documentation for consultations between potential clients and the intake team.- Conduct regular performance audits, review call logs, and provide timely feedback.- Hold monthly and bi-weekly meetings with the reception and intake teams.- Facilitate monthly 1:1 check-ins with each team member.- Run and analyze Zoom call reports and monitor call handling efficiency.- Oversee training and performance evaluations using platforms like Lattice.- Ensure appropriate coverage and equitable task distribution across the team.- Manage the Ring Doorbell system for in-person office support.**Expectations**- Maintain high levels of responsiveness and clear communication across all team channels.- Keep all workflows current and aligned with SJC protocols.- Prevent gaps in communication or scheduling that could impact client intake.- Foster a team culture of accountability, collaboration, and continuous growth.- Handle all client and staff information with confidentiality and professionalism.- Support equity and inclusivity in leadership and decision-making.- Be reliably available during peak hours and flexible for occasional after-hours needs.**Qualifications**- 2+ years of supervisory or team leadership experience, preferably in client-facing environments- Strong communication, coaching, and critical thinking skills- Proficiency with systems like Zoom, Airtable, Clio Manage, Lattice, and Front (or similar tools)- Bilingual (English/Spanish) preferred- Demonstrated commitment to equity, inclusion, and social justice**Benefits**- Competitive salary commensurate with experience- Health, dental, and vision insurance- Generous PTO and holiday schedule- Opportunities for professional development and training- Supportive, mission-driven work culture**How to Apply**Please submit your resume and a brief cover letter explaining your interest in the role via Indeed. Applications will be reviewed on a rolling basis.**Job Types**: Full-time, PermanentPay: $12,000.00 - $14,000.00 per monthWork Location: Remote