Data Platform Sr. Specialist Ddit Us&i D&a Operations

**Summary**:- Drive holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance -Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on 24X7 basis as per shifts. -Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services -Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function -Contribute to enabling operational excellence and continuous improvement in the Service quality across TT. -Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs**About the Role**:**Job Description Summary**:- Step into a role where your expertise in data & analytics operations can shape the future of healthcare. As a Senior Specialist for Analytics and Data Science Products Operations, you’ll be at the heart of Novartis’ digital transformation—driving operational excellence, ensuring seamless service delivery, and enabling impactful data-driven decisions. You’ll lead the charge in managing cloud-based analytics platforms, championing compliance, and optimizing service performance across global teams. If you’re passionate about innovation, collaboration, and making a difference in patients’ lives, this is your opportunity to thrive.**Key Responsibilities**:- Lead operations for Data Solution Delivery, acting as the single point of contact for stakeholders.- Drive IT Service Management across ITIL processes, service operations, and continuous improvement.- Ensure service delivery meets SLAs, KPIs, and customer satisfaction targets.- Govern vendor performance through compliance monitoring and analytical reporting.- Oversee deployment and management of digital platforms supporting commercial data strategy, adopting emerging (GenAI, AI, NLP) technologies and launch products/services faster with rapid prototyping & iterative methods to prove and establish value.- Optimize team capacity and automate processes to enhance operational efficiency.- Collaborate across functions to ensure seamless execution and issue resolution.- Manage internal and external audits, including stakeholder coordination and remediation tracking.- Provide real-time support and guidance on quality, compliance, and escalations.- Maintain security calendars and ensure adherence to security testing schedules.**Essential Requirements**:- University degree in Computer Science, Information Management, or a related field.- 7+ years of experience managing support operations for cloud-based data analytics platforms (AWS, Snowflake).- Strong understanding of analytical and technical frameworks for descriptive and prescriptive analytics.- Proven experience delivering data projects in regulated environments with a focus on compliance.- Expertise in data lifecycle management, change management, and risk mitigation strategies.- Familiarity with AWS, Databricks, and Snowflake service offerings, as well as emerging (GenAI, AI, NLP) technologies.- Demonstrated ability to lead cross-functional teams and manage vendor relationships.- Excellent communication skills with a patient- and client-focused mindset.DivisionOperationsBusiness UnitCTSLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaTechnology TransformationJob TypeFull timeEmployment TypeRegularShift WorkNo