Trainer, Member Operations Transactional Services
hace 4 semanas
Overview:Recruiter: Montserrat TavaresPosition reports to: Abril De La RosaThis position will be responsible to execute all training initiatives within GBS Member Operations Departments, including but not limited to: Records, Member Compensations, Member Screening, Refunds & Repurchase and Audit, ensuring all training, procedures and processes are uniform and consistent to be compliant with each country’s regulatory agencies. Trainers are expected to provide management trainee’s progress reports and maintain tracking of all completed trainings. This role may require travel both locally and/or internationally to support the Regional Training and Project needs.Job Qualifications:- Conduct training for Member Operations Teams and maintain training documents available for all employees- Implement and develop training curriculums, and interactive materials- Track and report on the trainings conducted on monthly basis- Develop and maintain training material and reference documents as required for training and operations- Identify existing/future processes and quality enhancements to improve business efficiencies and process changes to deliver excellent customer service- Travel to support trainings and System/Project initiatives- Coordinate calibration meetings with management, auditors and QA coaches to identify training gaps and execute strategy for improvement- Support project initiatives by reviewing business requirements- Develop innovative techniques to improve productivity and quality of service related to departmental operations, customer experience- Provide Upper management with updates as required (transition reports and training status)- Adhere to guidelines, rules, and regulations of the company/department.- Ensures that the training team is actively partnering with management on all training initiatives and related staff communications**Temporal position****Skills**:Required- Excellent verbal, written communication, and presentation skills; able to present professional and comprehensive presentations- Knowledge of Microsoft office tools (Word, Excel, PowerPoint, Visio and Outlook)- Ability to navigate and work with required business systems- High degree of flexibility to function under various timelines while maintaining a positive and professional attitude, and adapt as the external environment and organization evolves- Ability to communicate effectively in verbal and written form in English and Spanish.- Self-learning skills- Knowledge of the business systems and marketing plan- Advance knowledge of the Member Operation policies and procedures- Ability to interact effectively with all levels with sensitivity to cultural diversity- Strong analytical and problem-solving skills with meticulous attention to detail- Ability to travel and work non-standard business hours**Requirements**:- Previous training experience and/or in a lead role - Desirable- At least 6 months experience in MR certification- At least 6 months experience within the Member Operations department- High Level English - written and spoken- Schedule availability- Worldwide support**Education**:Required- High school diploma or equivalentPREFERRED QUALIFICATIONS:- Some Collage level courses or certification
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Trainer, Member Operations Transactional Services
hace 19 horas
Tlaquepaque, México Herbalife A tiempo completoOverview: Recruiter: Montserrat Tavares Position reports to: Abril De La Rosa This position will be responsible to execute all training initiatives within GBS Member Operations Departments, including but not limited to: Records, Member Compensations, Member Screening, Refunds & Repurchase and Audit, ensuring all training, procedures and processes are...
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Supervisor, Member Compensation Transactional
hace 4 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:- Recruiter: Montserrat Tavares- Position reports to: Brenda RiveraThe position will supervise the daily transactional and administrative operations of Member Compensation agents providing leadership, operational expertise, and motivation across the team.The MC Supervisor will collaborate building strong internal relations with GBS Member Operations...
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Supervisor , Member Compensation Transactional
hace 21 horas
Tlaquepaque, México Herbalife A tiempo completoOverview:- Recruiter: Montserrat Tavares- Position reports to: Brenda RiveraThe position will supervise the daily transactional and administrative operations of Member Compensation agents providing leadership, operational expertise, and motivation across the team. The MC Supervisor will collaborate building strong internal relations with GBS Member...
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Sr. Auditor, Member Operations Transactional
hace 1 semana
Tlaquepaque, México Herbalife A tiempo completoOverview: Reclutador: Alma Martinez Manager: Gabriela Hernandez Nível: Staff IV STATEMENT: The Senior Auditor position applies advanced knowledge of Records, Order Audit, Member Compensation, Refunds & Repurchase and Herbalife Marketing Plan (WW). Will be required to use analytical and investigative skills to solve complex and escalated situations. Will...
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Sr. Auditor, Member Operations Transactional
hace 1 semana
Tlaquepaque, México Herbalife A tiempo completoOverview:Reclutador: Alma MartinezManager: Gabriela HernandezNível: Staff IVSTATEMENT:The Senior Auditor position applies advanced knowledge of Records, Order Audit, Member Compensation, Refunds & Repurchase and Herbalife Marketing Plan (WW). Will be required to use analytical and investigative skills to solve complex and escalated situations. Will perform...
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Representative, Member Compensation Transactional
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:**Level**:Staff III**Recruiter**:Manuel Garcia**Manager**: Brenda Rivera, Manager, Member Compensation Transactional GBS** STATEMENT**:Member Compensation (MC) Department is highly audited by internal and external auditors to ensure compliance with regulatory requirements, procedures, and adherence to customer. MC is the only area empowered to make...
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Director, Finance Services GBS
hace 2 semanas
Tlaquepaque, Jalisco, México Herbalife A tiempo completoOverviewTHE ROLE: The Director Financial Services (DFS) will be responsible for delivering financial transactional and administrative services across Procure to Pay (P2P), Record to Report (R2R), Order to Cash (O2C), Treasury/Tax, and Member Compensation Payments (MCA) to regional customers of Herbalife Nutrition. The DFS will serve as a key operational...
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Director, Finance Services GBS
hace 4 días
Tlaquepaque, México Herbalife International, Inc. A tiempo completoOverview THE ROLE: The Director Financial Services (DFS) will be responsible for delivering financial transactional and administrative services across Procure to Pay (P2P), Record to Report (R2R), Order to Cash (O2C), Treasury/Tax, and Member Compensation Payments (MCA) to regional customers of Herbalife Nutrition. The DFS will serve as a key operational...
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Director, Finance Services GBS
hace 4 días
Tlaquepaque, México Herbalife International, Inc. A tiempo completoOverview THE ROLE: The Director Financial Services (DFS) will be responsible for delivering financial transactional and administrative services across Procure to Pay (P2P), Record to Report (R2R), Order to Cash (O2C), Treasury/Tax, and Member Compensation Payments (MCA) to regional customers of Herbalife Nutrition. The DFS will serve as a key operational...
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Director, Finance Services GBS
hace 3 días
Tlaquepaque, México Herbalife International, Inc. A tiempo completoOverview THE ROLE: The Director Financial Services (DFS) will be responsible for delivering financial transactional and administrative services across Procure to Pay (P2P), Record to Report (R2R), Order to Cash (O2C), Treasury/Tax, and Member Compensation Payments (MCA) to regional customers of Herbalife Nutrition. The DFS will serve as a key operational...
