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hace 3 semanas

Naucalpan, México Ford Motor Company A tiempo completo

**Responsibilities**:- **Configuration and Customization**:- Configure Jira workflows, screens, fields, and issue types to align with the organization’s processes.- Customize Jira to meet the unique needs of different teams or projects.- Assist with migration issues and provide technical support for the migration process to ensure that it runs smoothly and efficiently- **User Management**:- Manage user accounts, groups, and permissions within Jira.- Ensure that each person has the appropriate user role and privileges assigned.- **Integration and Automation**:- Handle integrations with other tools to enhance Jira’s functionality.- Develop custom workflows, apps/plugins, and integrations as needed.- **System Maintenance**:- Maintain overall system efficiency by monitoring performance, addressing bottlenecks, and optimizing configurations.- Troubleshoot issues related to Jira functionality and performance.- Innovate and iterate on improvement processes and share the learnings.- **Documentation and Training**:- Document processes, best practices, and guidelines for Jira usage.- Provide training and support to users on Jira features and functionality.- Conduct Office Hours, Forums, Awareness and Working sessions.- **Team Ceremonies**:- Actively participate in all team agile meetings:- Backlog Refinement/Planning- Stand-ups- Retrospectives**Qualifications**:- **Experience**: Prior experience as a Jira Administrator or similar role.- **Technical Skills**:- Proficiency in configuring Jira workflows, permissions, and customizations.- Familiarity with Jira Cloud administration.- Knowledge of Jira apps, add-ons, and plugins.- **Communication Skills**: Ability to bridge technical and non-technical communication gaps. Must have excellent planning and communication skills, flexibility to accommodate working across different time zones and sensitivity to cultural and geographical differences.- **Problem-Solving**: Strong troubleshooting, analytical, and problem-solving skills.- **Nice to Have**:- Familiarity of other Atlassian products: Jira Service Management, Confluence, Compass, Jira Product Discovery, Assets.- Knowledge of: GitHub, Linux, Python, Shell/Bash, Rest API.

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