Field Service Engineer

hace 7 días

Ciudad de México Bruker A tiempo completo

Overview:Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 60 years Bruker has followed a single idea - to deliver the best technological solution for every analytical task. Today, more than 9,700 employees at over 90 locations worldwide are working toward this challenge.Bruker Optics is seeking a Field Service Engineer to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, trouble shooting and customer support for Optics products.**Responsibilities**:- Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.- Repair and maintenance of the product at customer’s site.- Familiarize and train customers for operation of the equipment.- Secure customer acceptance of installation and repair sign-off.- Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.- Periodic servicing of the product at customer’s location depending upon the service contract.- Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.- Solve any queries the customer might have about the product.- Maintain records of all the field trips made, products sold, and services offered in a proper documented form.- Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems.Qualifications:- A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience- Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.- Strong technical skills involving analytical instrumentation.- Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.- Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an **easy-to-understand**:- English skills are required, min. upper intermediate level (B2)- Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.- Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, **Microscopy,** and laboratory organization is advantageous

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