Senior Professional Services Consultant

hace 2 semanas

Desde casa, México Invest in Quality A tiempo completo

Fecha de publicación: 27 Junio 2025The Senior Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects- Lugar:- México - Remote- Skills:- 4-6 years of experience- High level independence- Advanced technical skills- Ability to identify selling opportunities with customers and build strong relationships- Excellent communication skills with both technical and non-technical audiences- Actively seeks constructive feedback on own performance- Ability to supervise others- Executes tasks in a timely manner with mínimal revisions needed- Proactive, able to prioritize and solution oriented- Knowledge and understanding of Windows OS, Linux/UNIX OS- **English level: Advanced**- Actividades:- Ability to troubleshoot technical issues to resolve customer problems- Develop custom scripts, utilities, or integrations to fulfill customer needs- Collect infrastructure technical requirements, create implementation and production deployment procedures to interoperate and work within customer’s environment- Understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals.- Deliver services and support both onsite and remote- Assists in onboarding new Technical Consulting team members, as requested, by training him/her on processes and/or projects. Acts as the main mentor and go-to for the new hire. Is the first to field any culture or work-related questions.- Supports new and existing clients in more complex set ups and usage scenarios of the purchased software.- SME in one or more 3rd party technologies such as Linux, SIEM and Windows Server OS- Authority to act within defined policies inside area of expertise/knowledge as directed- Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers- Called on to support junior members to manage external stakeholders through conflict resolution- Deep knowledge and understanding of Windows OS, Linux/UNIX OS or IBMi- Delivery of customer or partner facing product training- Support Services revenue objectives by maintaining 75% billable utilization- Other duties as assigned- Deseable:- Beneficios:- Vales despensa 1,000 pesos- Vales Gasolina 1,000 pesos- Fondo de ahorro 6% (topado en ley)- Aguinaldo 30 días- Vacaciones Ley- PV de ley- PTOs 3 días- SGMM sólo para empleado, con cobertura de 5 millones por evento- Seguro de Vida SÓLO PARA EMPLEADO

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