Product Support Specialist I
hace 6 días
Join an energetic team in one of the hottest growing sectors in software—Cybersecurity.**Tier 1 Product Support Specialist**Essential**Responsibilities**:- Promote and maintain a high quality, professional, service-oriented company image among internal and external customers.- Educate and train customers on their security solutions providing excellent customer service and technical support via our inbound call center and/or our ticketing system.- Keep customer informed of how and when problems are resolved by facilitating any additional follow up, testing and troubleshooting- Build and maintain solid working relationships with internal teams to provide pertinent product feedback from customers. (Product Specialists, Engineers, and Sales).- Utilize helpdesk ticketing system to create and track all tickets and strive to resolve the issue on the first attempt- Work with senior staff to resolve any issues that are beyond your control including Ticket Escalation to one of our many product vendors. Provide updates to our clients and resellers within the allotted SLA.- Take part in eLearning, and training of new products, and vendors when available.- Maintain thorough and accurate case documentation.- Must be an active listener who obsesses over customer satisfaction.- Other duties as assigned by management.Qualifications:- General understanding of communication networking components preferred- Knowledge of Active Directory, Microsoft Exchange, and LAN/WAN Networking preferred- Should be a team player with excellent communication/written skills- Prior experience using and/or supporting SaaS or Cloud products is a plus.- The employee will have a set schedule upon time of hire. May be required to be flexible on hours during work week.- Prior experience in an antivirus or anti-malware environment is a plus.Educational Experience:- Four-year college degree from an accredited institution or relevant work experience in lieu of a degree.VIPRE
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Product Support Specialist I
hace 6 días
Guadalajara, México VIPRE Security Group A tiempo completoJoin an energetic team in one of the hottest growing sectors in software—Cybersecurity. **Tier 1 Product Support Specialist** **Essential Duties and Responsibilities** - Promote and maintain a high quality, professional, service-oriented company image among internal and external customers. - Educate and train customers on their security solutions...
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Product Support Specialist
hace 4 días
Guadalajara, Jalisco, México Ottimate A tiempo completoJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment...
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Product Support Specialist
hace 3 días
Guadalajara, Jalisco, México Ottimate A tiempo completoJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment...
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Clinical Product Specialist I
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
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Clinical Product Specialist I
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...
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Product Support Specialist I
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...
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Product Support Specialist 1
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...
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Customer Service Representative
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are...
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Customer Service Representative
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are...
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Training Specialist I
hace 4 semanas
Guadalajara, México Valce Talent Solutions A tiempo completo**Job Description: Training Specialist I****Position Title**: Training Specialist I**Department**: Training & Enablement**Location**: Hybrid (occasional travel required)**Compensation**:$20,000 to $25,000 MXN**Position Summary**:**Key Responsibilities**:- Design, manage, and deliver training using various online training platforms- Develop and publish...
