Senior Manager, Human Capital
hace 1 mes
Job Description - Senior Manager, Human Capital (03ZGA)
Senior Manager, Human Capital
Senior Manager, Human Capital
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager, Human Capital working onsite in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Have a passion to bring value and contribution to people management agendas? Looking to make an impact on a company and its employees? You will lead a team of Human Capital Generalists & Enterprise Hiring Specialists & Managers to meet the Human Capital business partner, employee relations and hiring needs of assigned business unit/geography. This will include overall deliver transactions related but not limited to Talent Acquisition, Data Entry and records maintenance, on-boarding, induction, benefit administration and educating employees regarding all administrative and employee relation inquiries/requests. You may also lead critical projects related to process in-take and act as the project lead to ensure that processes adhere to all human capital service center performance objectives, metrics, and standard operating procedures to maximum team performance.
You'll report to the Director of Human Capital. You'll contribute to the success of the business as you play an active part in the HR management team in LATAM, sharing ideas and potential answers to everyday challenges.
During a Typical Day, You’ll
- Understand all key business initiatives and goals for each supported business unit.
- Actively identifies gaps, proposes and implement changes necessary to cover risks
- Deliver company-driven human capital solutions to challenges affecting the success of the business.
- Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.
- Work closely for effective employee engagement and employee retention
- Be the custodian of company’s culture, values and Code of conduct
- Challenge the organizational structure of the internal client and propose changes
- Act as the ultimate point of contact for all escalated (difficult) HC issues.
- Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
- Act as the ultimate point of contact for all escalated Human Capital (HC) issues.
- Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
- Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.
- Drive the Campus hiring to get the best Graduate Engineer Trainees (GETs) across the country
- Manage a strategic and tactical sourcing plan to support specific hiring goals for Enterprise services and ensure filling of all the positions as per timelines & budget
- Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders
- Improve the key success metrics associated with hiring goals
- Ensure compliance with TTEC's processes and tools
What You Bring to the Role
- Extensive experience in leading the Talent Acquisition & Human Capital
- Strong Service Delivery Background, and experience in a Global outsourcing environment
- Experience in leveraging Shared Services tools including telephony, HRIS (SAP, Workday, Oracle, Success Factors) ATS, employee self-service portal, and/or document management to enhance service delivery.
- Ability to implement Operational Excellence methodologies and design tools to innovate and improve processes
- Can implement and continuously improve and scale processes that are durable and relevant.
- Quantitative and qualitative analytical skills. Expertise in utilizing data to scale and improve services and employee experience.
- Strong knowledge of multiple Human Capital disciplines & knowledge of Labor Laws
- Communicates effectively in all levels of the organization
- Strong leadership presence and proven track records in driving transformations in the Human Capital function
- Minimum of 10 years of Talent Acquisition & Human Capital experience.
- Minimum of 5 years of senior management experience in managing dual role of Talent Acquisition & Human Capital in IT / ITES/ Enterprise Services domain
- Post-Graduate/Masters Degree in Human Resources Management
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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