Director, Business Development, LATAM

hace 4 semanas

distrito federal, México Genesys A tiempo completo

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Business Development Director, LATAM

Department & Team: Sales Growth Marketing

Location: Mexico City, Mexico

Job Reports to: Heidi Parcell, VP Sales Growth Marketing

Job Summary:

We’re looking for a forward thinking, business growth leader The Sales Development Director is a critical business partner in the Genesys GTM function, LATAM region.

You will drive a team of skilled sales development prospectors across multiple countries to generate new opportunities for sales.

As a key member of the regional leadership team, you will build strong and lasting relationships with your regional counterparts in marketing and sales, while reporting directly to the Vice President of Sales Growth Marketing.

The ideal candidate will be entrepreneurial to help continue to build a high growth business.

Key Responsibilities:

· Drive new opportunities and pipeline to help sales meet aggressive growth targets

· Work closely with Marketing on campaign planning, execution, and follow-up

· Understand how to build a sales development tech-stack

· Lead a regional team of BDRs across major markets in LATAM, while considering the different cultural aspects for GTM

· Strong ability to recruit, train, coach and motivate a geographically spread-out team, with clear career paths either within your own org, or another function at Genesys

· Have a deep understanding of lead and opportunity management processes and workflows; be able to interpret different sources of data, see the ‘bigger picture’ and decipher insights to help reach company goals

· Aptitude and analytics capability to understand, position and sell technology products

· Encourage team members to design and execute effective outbound campaigns ensuring the full coverage of the named accounts defined for each territory.

Minimum Requirements:

· 10 years + experience in Enterprise SaaS prospecting and/or sales

· Proven leadership qualities and experience across multiple countries and cultures and consistently overperforming targets

· Experience in selling CX, sales and marketing tools is preferred but not required

· English-speaking and Spanish is required. Portuguese is a plus.

· Experience in leading a team size of 10+ including directly leading managers and BDRs

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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