Customer Insights Analyst
hace 3 horas
Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence . As a Senior Player Support Analyst , you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide decisions across the global support ecosystem. This role focuses on driving business reviews, connecting signals across the digital and operational funnel, and translating data into clear, actionable narratives . The ideal candidate brings analytical depth, strategic foresight, and a strong communication presence — combining storytelling and structure to influence senior stakeholders. Key Responsibilities Lead recurring business reviews: Drive monthly and quarterly analysis cycles, distilling performance trends and operational insights for Player Support and leadership teams. Connect upper and lower funnel performance: Measure and interpret player behavior across the digital journey (in-client, web, GenAI chatbot) through to ticketing and agent-handled interactions. Synthesize and model insights: Combine large datasets and unstructured inputs into frameworks, models, and clear visual narratives that surface opportunities for improvement. Uncover patterns and correlations: Identify relationships between key performance metrics (e.g., contact rate, satisfaction, automation, staffing) to inform operational and product decisions. Drive strategic recommendations: Use data-driven storytelling to influence decisions on service design, automation levers, and player experience strategies. Operate with high autonomy: Work independently to identify emerging trends, anticipate needs, and proactively propose new analyses or perspectives. Collaborate across functions: Partner closely with Insights, Product, WFM, and Operations to ensure analytical alignment and integrated planning. Support forecasting and planning: Contribute to capacity models, cost-to-serve analysis, and longer-term scenario planning through structured data insights. Required Qualifications Background in management consulting, strategy, or operations within technology, gaming, or service environments Bachelor’s degree in Statistics, Economics, Engineering, Business Administration, or a related field 5+ years of experience in business analytics, operations strategy, or a data-driven business function Strong analytical and problem-solving capability with a data-obsessed mindset Proven storytelling and synthesis skills — able to convert complex data into structured, visual, and compelling insights Demonstrated strategic thinking and leadership presence — comfortable engaging with senior stakeholders and influencing direction Proficiency in SQL, Python, and Tableau (or equivalent BI tools) Ability to work with high autonomy and manage competing priorities in a dynamic environment Flexible to collaborate across multiple time zones and global teams Preferred Qualifications Experience in player support, digital experience, or CX analytics MBA or relevant post-graduate degree Familiarity with Databricks, Google Analytics, or Redshift This role requires working onsite 5 days a week from our offices
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Data & Insights Analyst
hace 16 horas
distrito federal, México Monks A tiempo completoJoin to apply for the Data & Insights Analyst role at Monks We are seeking a skilled Data and Isights Analyst to join our team for future opportunities . This role focuses on analyzing digital conversations to derive insights, monitor brand‑related discussions, and support content strategy optimization by collaborating with creative teams. Responsibilities...
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Hybrid Spend Data Analyst
hace 3 días
distrito federal, México Wood Mackenzie Ltd A tiempo completoA global analytics firm is seeking a Spend Data Analyst to join their Supply Chain team in Mexico City. You will leverage your analytical skills to transform raw customer spend data into actionable insights while working within a collaborative Agile environment. The ideal candidate has relevant experience in data analysis and excellent proficiency in...
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Social Insights
hace 3 días
distrito federal, México Monks Associates Inc A tiempo completoA global digital marketing firm is seeking a skilled Data and Insights Analyst to analyze digital conversations and generate reports to support content strategy. The ideal candidate will have over 2 years of experience in a related role and a strong understanding of digital metrics. Responsibilities include monitoring brand discussions, identifying key...
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Social Insights
hace 3 días
distrito federal, México VML A tiempo completoWho We Are: At VML, Human First is our guiding creative philosophy: we create value for people first, knowing this drives authentic and sustainable brand impact. We are a growth partner that is part creative agency, part consultancy, and part technology powerhouse. We connect Brand Experience, Customer Experience, and Commerce to craft unified, emotionally...
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Audience Research Analyst: Data-Driven Insights
hace 7 días
distrito federal, México Thomsonreutersmexico A tiempo completoA leading media company seeks a Research Analyst in Mexico City to use data analysis for audience insights. Responsibilities include managing research projects, collaborating with teams to create persuasive reports, and analyzing complex data. Ideal candidates have at least 3 years of experience in audience analytics and strong communication skills. The role...
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Data & Insights Analyst
hace 3 días
distrito federal, México Monks Associates Inc A tiempo completoPlease note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks...
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Product Analytics
hace 4 semanas
distrito federal, México PRGX A tiempo completoA leading analytics and software company in Ciudad de México is seeking a Product Analyst. The role involves analyzing data to improve products and creating reports for cross-functional teams. Candidates should have a bachelor's degree in a quantitative field and over 2 years of relevant experience. Strong English communication skills are required. The...
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Research Analyst
hace 3 días
distrito federal, México Wood Mackenzie A tiempo completoResearch Analyst – Wood Mackenzie Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. With over 50 years of experience and a network of more than 2,400 experts across 30 locations, we empower customers to make confident decisions through real‑time analytics, consultancy, and thought...
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Financial Analyst
hace 3 horas
distrito federal, México Relay Human Cloud A tiempo completoAbout Relay Relay Human Cloud is a global leader in staffing solutions, dedicated to connecting talented individuals with opportunities worldwide. We are committed to empowering both individuals and companies through our top-notch staffing services. About the Role We are seeking a highly motivated and analytical FP&A Analyst to join our growing team. This...
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Senior Finance
hace 2 semanas
distrito federal, México Johnson & Johnson Innovative Medicine A tiempo completoA multinational healthcare firm is seeking a Senior Finance Controlling Analyst based in Mexico City. This role involves supporting financial commercial decisions, analyzing profitability, and ensuring compliance with business regulations. Candidates should possess a Bachelor’s degree in Finance or related fields, have 3-5 years of relevant experience, and...
