Director Delivery Manager

**Responsibilities**- Manage full-cycle delivery engagements with teams of 70+ FTEs- Govern project delivery effectively with all stakeholder involvement- Resolve complicated engineering issues while maintaining quality and adhering to timelines- Ensure excellence in the design, coding, and overall solutions- Take full responsibility for the entire customer experience in terms of delivery- Mentor and develop talent among delivery leads and managers- Advocate for and implement the best engineering processes and practices- Ensure optimal management of the business end of solutions to maximize value delivery- Foster a robust team environment and guide teams to understand and cater to customer needs efficiently**Requirements**:- 12+ years of IT experience- 8+ years in managerial roles such as Manager, Owner, or Coordinator- Involvement in at least 10 projects or experience launching 3+ products or key product capabilities to the market- Demonstrated capability to manage delivery engagements effectively shared across high-profile teams- Proven governance skills over project delivery involving multiple stakeholders- Expertise in handling complex engineering challenges with focus on quality and timeliness- Current knowledge in designing and implementing comprehensive solutions emphasizing continuous delivery/deployment pipelines- Skills in managing outcome-based setups with strict adherence to timelines and commitments- Experience in handling customer escalations, contracts, and team rotations effectively- Exceptional ability to identify customer needs and adept at driving closure to customer issues- Proven capabilities to build strong, cooperative team environments- Proficient English skills at C1 level**Nice to have**- Familiarity with best practices in CI/CD tooling- Experienced in maintaining continuous integration and continuous delivery pipelines**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.