Assistant Property Manager

**Job Title**: Assistant Property Manager**Position Type**: Full-Time, Remote**Working Hours**: U.S. client business hours (with flexibility for tenant schedules, leasing deadlines, and emergencies)**About the Role**:Our client is seeking an Assistant Property Manager to support property managers with tenant relations, leasing administration, maintenance coordination, and reporting. This role ensures properties are well-run, tenants receive timely responses, and owners have confidence in the accuracy of financial and operational data. You are the right hand to the property manager, keeping operations organized and compliant.**Responsibilities**:Tenant Relations**:- Serve as the first point of contact for tenant inquiries regarding rent, lease terms, or property policies.- Document all interactions in property management software (AppFolio, Yardi, Buildium).- Manage communication for move-ins, move-outs, and lease renewals.**Leasing Support**:- Draft and process new lease agreements, amendments, and renewals using DocuSign or Dotloop.**Rent Collection & Financials**:- Assist in preparing weekly delinquency reports and monthly owner statements.- Record and reconcile deposits, refunds, and security deposits.**Maintenance Coordination**:- Create and manage work orders in property management software.- Schedule vendors, track progress, and confirm completion with tenants.- Ensure invoices match work performed before routing for approval.**Compliance & Documentation**:- Maintain complete and compliant tenant files with leases, notices, inspections, and compliance documents.- Ensure adherence to Fair Housing and local landlord-tenant laws.**Operational Support**:- Support property managers with portfolio-level reporting.- Track occupancy, turnover, and leasing performance metrics.- Handle ad hoc requests and administrative projects.**What Makes You a Perfect Fit**:- Strong communicator with tenants, vendors, and owners.- Organized multitasker who thrives in a fast-paced environment.- Problem-solver who balances empathy for tenants with business goals.- Detail-oriented and compliance-conscious.**Required Experience & Skills (Minimum)**:- 2+ years in property management or real estate operations.- Proficiency with property management software (Yardi, AppFolio, Buildium).- Strong Microsoft Office/Google Workspace skills.- Familiarity with lease agreements, tenant laws, and Fair Housing regulations.**Ideal Experience & Skills**:- Experience supporting 100+ unit portfolios.- Knowledge of multi-state landlord-tenant law.- Exposure to property accounting and financial reporting.- Industry experience in residential, commercial, or mixed-use real estate.What Does a Typical Day Look Like?An Assistant Property Manager’s day revolves around supporting property managers by keeping tenants satisfied, vendors coordinated, and records accurate. You will:- Respond to tenant inquiries, logging issues and escalating to the property manager when needed.- Process leases and renewals, ensuring documentation is complete, compliant, and signed on time.- Track rent collections and delinquencies, communicating reminders and preparing reports.- Coordinate maintenance requests, scheduling vendors and updating tenants on progress.- Prepare and maintain tenant files so every lease, notice, and inspection is organized and audit-ready.- Assist property managers with owner reporting, occupancy tracking, and ad hoc operational tasks.**In essence**: you keep the day-to-day property operations running smoothly, ensuring property managers can focus on portfolio strategy while you handle execution.**Key Metrics for Success (KPIs)**:- Rent collection rates (≥ 95% on-time collection).- Zero missed tenant renewals or compliance notices.- Maintenance tickets resolved within SLA timelines.- Owner reports accurately and on time.- Tenant satisfaction with communication and responsiveness.**Interview Process**:- Initial Phone Screen- Video Interview with Pavago Recruiter- Practical Task (e.g., prepare a lease renewal draft or process a mock maintenance request in AppFolio)- Client Interview- Offer & Background VerificationLI-AG1