Sr. Operations Manager Bpo

hace 3 semanas

Tlahuac, México Webhelp A tiempo completo

**Customer Service/Support****Location**- Mexico City, Mexico***Job Title:Sr. Operations Manager BPO - CDMX**Job Description**:The Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.** KEY ACCOUNTABILITIES**- Strategic Planning: Developing and implementing operational strategies to achieve the company's goals and objectives.- Team Leadership: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.- Process Improvement: Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.- Resource Allocation: Managing budgets and allocating resources effectively to meet operational needs while controlling costs.- Quality Control: Ensuring that products or services meet quality standards and customer expectations.- Risk Management: Identifying and mitigating operational risks, including those related to safety, compliance, and security.- Vendor and Stakeholder Management: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.- Data Analysis: Analyzing data and key performance indicators to make informed decisions and drive improvements.- Reporting: Providing regular reports and updates to senior management on operational performance and outcomes.- Compliance: Ensuring that the company complies with relevant regulations and industry standards.- Customer Focus: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.- Technology Adoption: Evaluating and implementing technology solutions to enhance operational efficiency.- Emergency Response: Developing and implementing contingency plans to address unexpected operational disruptions or crises.- Continuous Improvement: Fostering a culture of continuous improvement within the operations team.- Communication: Effective communication with internal teams and external partners to ensure alignment and smooth operations.**REQUIRED SKILLS**Previous experience as Operations Manager in BPO industry at least 3-5 yearsBachelor’s degree preferredEnglish proficiency B2 or C1Strong communication skills, both written and verbalProficient in Microsoft Office**Location**:MEX Mexico City Downtown InsurgentesLanguage Requirements:EnglishTime Type:Full time** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

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