Program Manager

**L**RQA** Role Profile**: Program Manager** - Consultant****Role** **title**Program Manager - Consultant (Supplier Due Diligence Program, 24-month contract)**Grade**n/a**Reports** **to** **(title)**Regional Director LRQA Advisory**Business Background****Who are LRQA?**LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.**What do we do?**We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, with a core focus on Food & Beverage, Consumer Goods, Transportation & Mobility, Technology & Telco, Construction & Manufacturing, Energy and Renewables and Chemical & Processing.Our products and services range from independent third-party auditing to certification and training; we also offer consultancy services, real- time assurance technology and data-driven supply chain transformation programs. our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates around £350m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.**The next chapter for LRQA**As the preferred assurance partner for our clients, we are relentless in helping them respond to the era of Assurance 4.0.Our decades of sector expertise in assuring assets and management systems, ensuring product integrity, responsible sourcing, navigating the energy transition and achieving net zero, and strengthening cybersecurity maturity will help them to anticipate, mitigate and manage risk wherever they operate, freeing them to focus on growth.With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA’s next chapter is set to be an exciting, transformational period of growth. We’re well placed to build on everything we’ve done and further our ambitions for the future. At such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter.**Role purpose**:LRQA is looking for a full-time Program Manager, Consultant, to support the delivery of a number of clients’ regional supplier due diligence programs in line with the clients' due diligence policies and international standards. The position is located in **Mexico** and can require traveling into other Americas countries.This role will be client-facing and require direct engagement with senior stakeholders at companies (e.g., sustainability/ESG, sourcing and/or procurement teams).As Program Manager, you will support our clients and their local business units to drive continuous improvement of their supply chain, by supporting local suppliers in completing self-assessment questionnaires (SAQs), designing respective corrective and remediation action plans (CAPs), providing direct guidance where necessary, and ensuring regular reporting to the client.As Program Manager, you’ll also have a consulting role supporting your clients to enhance their responsible sourcing and supply chain due diligence programmess including risk analysis and prioritization, risk management recommendations and plans, implementation support, among other activities.**Key Responsibilities**:- Closely monitor progress of all assessment services (SAQs, Audits, Special Investigations) for specific clients on daily basis, identify potential risk of delay and follow up proactively with internal teams and clients to address the risk.- Carry out specific client related Consulting work when needed that fit into Client’s scope of work, supported by Advisory colleagues.- Serve as liaison between clients and Operations to ensure instructions reflect client requirements and ensure that client expectations can be met.- Escalate to client in a timely manner for delay process and collaborate with related teams for corrective action plan.- Maintain and provide most updated tracking reports/records to specific client on regular basis.- Proactively work with the account manager to support client assessment needs, including pilot and official launch of new/expanded services.- Respond to scheduling/reporting TATs related questions from specific client through daily communications and regular meetings.- Respond to client’s technical ques