Support Engineer 1
hace 7 días
Blue Yonder Job Profile: Support Engineer 1OverviewWhat you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team- Provide advice to BY partners and customers regarding industry best practices and process methodology- Document learnings and create knowledge articles for repeated cases- Bring in new ideas for automation, re-use and service improvements- Understand the SaaS offering, features and functionality deployed for a given customer.- Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development- Continuous learning on latest BY Planning Solutions.What we are looking for:Industry experience:- 1+ years of Supply chain planning domain experience- 1+ years of experience in the Software/SaaS industry- Technical experience with BY products preferred specifically, Demand, Fulfillment, SCPO Platform- Experience with customer/client support in Supply Chain softwareTechnical Skills:- Experience with Database programming/Data Modeling using Oracle SQL and MS SQL- Working knowledge of middleware (i.e. Weblogic, TomCat)- Proficiency in Java / J2EE concepts - JDBC, C++- Azure Log analysis and networking tools- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.Soft Skills:- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting- Ability to work calmly under pressure and meet deadlines- Must have strong multi-tasking skills- Must be self-motivated and quick learner - New technologies, platforms, integrations- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations- Demonstrates initiative and is inquisitive- Succeeds in a fast-paced environment- Demonstrates the ability to work independently without losing team synergy- Demonstrates customer service ethics and core valuesEducation:- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Support Engineer 1
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoJob Profile - Support Engineer IOverviewBY is looking for a Support Engineer to join our Platform Services, this position is responsible for the support and administration of BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, Platform 2023 (these are integration platforms). The Support Engineer must possess a broad range of...
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Sr Support Engineer 1
hace 4 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Sr Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope The Senior Support Engineer will serve as a...
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Support Engineer 1
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes....
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Sr Support Engineer 1
hace 2 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Sr Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.ScopeThe Senior Support Engineer will serve as a trusted...
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Desktop Support Engineer
hace 2 semanas
Monterrey, México Advance Global IT Support A tiempo completowe need engineers on this location, Skills - DSS, freelance technician required, On demand (Dispatch support) Desktop support engineers for Monterey Mexico. Dispatch on site on demand support Ticket based support. L1/L2 DSS or Network Support **Job Type**: Part-time Part-time hours: 20 per week **Salary**: $430.00 - $435.00 per hour Ability to...
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Sr Support Engineer 1
hace 7 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Sr Support Engineer 1 (Cloud Applications/ Transportation Manager/SaaS)Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer...
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Support Engineer 1
hace 2 días
Monterrey, México Blue Yonder A tiempo completoJob Title: Support Engineer I (TMS Operate) Overview Blue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor’s “Best Places to Work” is seeking a talented Support Engineer I to join its TMS Operate Team. Blue Yonder’s TMS Operate Team (Support Services) - Responsible to work with global functional &...
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Support Engineer 1
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoJob Title: Support Engineer I (TMS Operate)OverviewBlue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor’s “Best Places to Work” is seeking a talented Support Engineer I to join its TMS Operate Team.Blue Yonder’s TMS Operate Team (Support Services)- Responsible to work with global functional & technical...
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Support Engineer 1
hace 7 días
Monterrey, México Blue Yonder A tiempo completoJob Profile - Support Engineer IOverviewThis role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.What you'll do:- Provide functional and/or technical support during customer upgrades,...
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Support Engineer 1
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoJob Title: Support Engineer I (TMS Operate)OverviewBlue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor’s “Best Places to Work” is seeking a talented Sr. Support Engineer to join its TMS Operate Team.Blue Yonder’s TMS Operate Team (Support Services)- Responsible to work with global functional &...
