Director of Operations

Role: Director, Site Lead Location: Mexico City, Mexico City, Mexico Type: Fulltime Must Haves: Experience managing large teams, multiple large programs Global Program Delivery experience and experience working with US clients Exceptional communication skills in English are required. Spanish fluency is a plus. Preferred: experience as a site manager that already managed in Service integration company. Someone who managed development teams and not support or QA only . Job Description: Do you thrive in a fast-paced environment leading high-performing, diverse teams, and fostering a thriving office/site culture? Are you passionate about building a strong foundation and nurturing a positive and productive work environment? If so, we want to hear from you We are seeking a seasoned and results-oriented leader to oversee the daily operations of our Mexico City site, currently housing approximately 100 employees. This is a senior leadership role responsible for the overall success of the Mexico City team, with a strong emphasis on sustaining and furthering our already positive and engaging office/site culture. You will also play a key role in developing strong leadership talent and supporting our global delivery model for a US tech giant. you'll play a vital role in our scaled operations, managing a team of talented individuals from over 26 nationalities, including engineers, quality leads, project managers, managers, and senior managers. Responsibilities: Provide strategic direction and leadership for the Mexico City site, ensuring alignment with the US tech giant's goals and objectives, while also championing company culture. Oversee all aspects of site operations, including budgeting, human resources, facilities, and IT, with a focus on creating an efficient and supportive work environment for a growing team. Build on and further enhance our positive, inclusive, and collaborative office/site culture that prioritizes employee engagement, development, and cultural integration within the broader client and US tech giant teams. Employee engagement scores are currently very high, and we are looking for a leader to maintain this momentum. Manage a team of approximately 100 employees across various departments, with the expectation of growth. (Direct experience managing 100 employees is preferred.) Interface with each team at least once a week, requiring presence in the office at least 3 times a week to cultivate strong relationships, cultural connections within the team, identify opportunities for leadership development, and stay connected to the evolving needs of a growing team. Develop and implement strategies to optimize site performance and efficiency, while fostering a culture of continuous improvement and strong leadership development within the team. Build and maintain strong relationships with internal and external stakeholders globally, including those at the US tech giant, promoting a positive company culture both internally and externally. Manage relevant KPIs to ensure the Mexico City site is effectively supporting the global delivery model. Be accountable for site operations, site culture, and adherence to all applicable Mexican laws and regulations. (Optional) Leverage technical acumen within the technology sector to understand the broader technological landscape of the company (a plus, but not required). Qualifications: 15 years of experience in a senior leadership role, preferably within the technology sector and/or operations PMP or relevant certification required Exceptional communication skills in English are required. Spanish fluency is a plus. Proven track record of successfully managing, motivating, and developing diverse teams while fostering a strong and positive office/site culture. Strong understanding of operational best practices and a commitment to creating a culture of efficiency, excellence, and strong leadership development. Demonstrated experience in leadership development, with a focus on coaching, mentoring, and empowering team members to reach their full potential. Ability to work independently and as part of a team. Experience in a hybrid work environment is a plus. A passion for building on and nurturing a positive and inclusive office/site culture is essential.