Technical Support Engineer

**Transforming the Future with the Convergence of Simulation and Data****Technical Support Engineer**Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.**Job Summary**:Looking for an enthusiastic engineer to guide our users, and debug user issues with regards to the licensing and installation of Altair products on Windows and Linux. In this role you will also help with user accounts and access to licenses and products on Altair One.**What You Will Do**:- Create and maintain Digital Content for customer support- Provide Licensing and Installation support- Provide support on Computer hardware and Operating Systems and Graphics Drivers- Perform the role of a Support Coordinator- Provide support for Altair One account related inquiries**What You Will Need**:**Basics**:- Knowledgeable in computer hardware, and operating systems- Ability to collaborate with all levels of technical users and management.- Excellent presentation skills.- Aptitude for solving engineering problems.- Good communication skills (Oral and Written).- Strong interpersonal skills- Eager to learn new things**Preferred**:- Knowledgeable in HyperWorks Installation and Licensing- An expert in Windows and Linux operating systems**How You Will Be Successful**:- **Envision the Future**:- **Communicate Honestly and Broadly**:- **Seek Technology and Business “Firsts”**:- **Embrace Diversity and Take Risks****What We Offer**:Mexico offers the following benefits:- 75% prima vacacional.- 1 mes de Aguinaldo.- 12 días de vacaciones.- SGMM - seguro de gastos médicos mayores.- Seguro de vida.- Seguro dental.- Fondo de ahorro.- Vales de despensa.**Why Work with Us**:Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC) and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.**Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI).**For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation, and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration.**Ready to go? #ONLYFORWARD**At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.