L2 Python Production Support Engineer

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role **L2 Python Production Support Engineer****Role Purpose**:Provides daily global production service quality, problem and recovery management, and platform availability, facilitating changes and identifying risks. Directs the teams’ involvement in system recoveries following major system or software related failures in addition to supporting pod driven initiatives. Have the responsibility for implementation of standard processes across IT systems and teams. Providing follow the sun schedule of service and the connecting the service to other global teams fully in English.**Main Activities**- Provide technical leadership and consultation in addition to computer program and system development as well as technical support for highly complex, critical programs and systems. Implement strategies to address automation, productivity and infrastructure problems and issues. Plan and coordinate test and identifies preventative opportunities. Maintain expert knowledge in specialized systems or in multiple systems.- Provide technical leadership and consultation to project team members as directed by the project manager of high complexity deliveries. Initiates and conducts feasibility studies of new and modified operational procedures. For large systems, prepares cost/benefit analyses, functional and detail specifications. Provide direct guidance in planning, designing, programming, documentation, and implementation of the systems. Perform reviews of new and existing systems to ensure operational integrity and accomplishment of stated objectives. Designs, codes, tests, debugs, and documents programs. Analyse vendor solutions and coordinates technology, productivity, and performance initiatives. Coordinate activities of assigned personnel and projects. Control project risks and impact on business and strategic plans. May manage multiple projects simultaneously.- Ensure industry best practice global production support for all systems is achieved.- Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business.- Participate in Major Incident Reviews and Service Improvement Programs as required.- Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service.- For new solutions ensure achievable migration plans are in place taking due consideration of existing service requirements.Requirements- +5 years of experience at Production Support in Global Companies preferably in follow the sun schedules- Advanced Conversational English Proficiency +C1- Linux server administration with exposure to shell scripting (Bash/Korn/Ash)- Oracle PL/SQL Database- Python scripting- Scheduling tools such as Control M operative level- Automatic Monitoring Tools such as Splunk / AppDynamics / (Other monitoring tools)- Agile Tool Sets - Continuous Integration/Delivery- Proficient in IT service recovery and quality management disciplines- Good understand of ITIL Methodologies (Incident Management, Event Management, Service Request fulfilment etc.)**Competencies**- Self-Learned- Analytic Thinking- Stakeholder Management- Urgency SenseAt HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.**Issued By HSBC Electronic Data Process Mexico Private LTD