Business Analyst, Google Workspace

hace 3 semanas

Ciudad de México Zendesk A tiempo completo

**What you'll be doing**- Partner closely with various Zendesk organizations to turn short and long-term business needs into high quality, scalable, secure systems to enable Zendesk’s critical initiatives.- Develop positive relationships with business partners. Understand their goals, workflows, and processes. Use your deep system knowledge to drive system strategy/vision, design, and implementation to mutually beneficial ends.- Work in partnership with management and business partners to prioritize and shape our team’s roadmap and long-range planning.- Assist with system improvement projects from design through implementation and support. The individual in this role will be working directly with users to collect requirements, implement, test and deploy new features on a periodic basis.- Identify manual processes and problems for both the business and the employees who use Enterprise-Wide Applications and work to determine solutions.- Support our Global Service Desk team in technical troubleshooting employee issues.**What you bring to the role****Basic Qualifications**:- 2 years of experience administering Google Workspace- Proven track record of having implemented, improved and supported enterprise-class SaaS systems. This includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support.- Demonstrable ability to work closely with a diverse and distributed team- Work autonomously with mínimal oversight, handle and lead small to medium projects or parts of larger programs requiring program management involvement.- Solid grasp of IT fundamentals, including SDLC, agile methodologies, and change management.- Bachelor's degree or equivalent work experience**Preferred Qualifications**:- Certified Google Workspace Admin or Developer- Familiar with Google Workspace APIs, using GAM, and experienced using SDLC to build and maintain integrations with Integration Platform as a Service (iPaaS) technology.LI-BR1**About Zendesk - Champions of Customer Service**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

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