Workforce Specialist
hace 3 semanas
Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global NetworkWe are looking for Workforce Specialist**Requirements**:- VBA macros an asset- Experience with BI, Service Now and Genesys an asset- Ability to create reports in Excel and forecast results- Attention to detail and high level of accuracy- Ability to multi-task, focus and complete reports for extended periods of time- Previous WFM at a Service Desk environment experience required**Tasks**:- Manage the call volume, daily attendance and program break schedules- Assist with creation if metrics and targets for services- Work closely with the operations team to analyze and help improve their delivery processes- Generate ideas for process and service improvement planning- Produce daily, biweekly and monthly internal reports- Use trends and reports to forecast requirements- Assist with projects and other duties as requested or assigned- Analytics on ticket data for automation / innovation proposalsWe offer:- Up to 22,000 MXN a month based on experience.- Above law benefits: Food vouchers, Private medical insurance, Life Insurance, 30 days of Christmas Bonus in DecemberTipo de puesto: Tiempo completoSueldo: $19,000.00 - $22,500.00 al mesBeneficios:- Seguro de gastos médicos- Seguro de vida- Vales de despensaTipo de jornada:- Fines de semana- Incluye fines de semana- Rotativo- Turno de 8 horasLugar de trabajo: Empleo presencial
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Workforce Scheduling
hace 10 minutos
Guadalajara, Jalisco, México RESORTCOM GROUP A tiempo completo USD24,000 - USD27,000Job Details Job Location: Mexico Location - Guadalajara, JA 44610 Salary Range: $24, $27,000.00 SalaryThe Workforce Scheduling & Adherence Analyst is responsible for managing agent schedules, ensuring compliance with adherence, and attendance standards across multiple teams, including Las Vegas (LAS) and Guadalajara (GDL). This role is critical in balancing...
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Workforce Scheduling
hace 23 minutos
Guadalajara, Jalisco, México ResortCom A tiempo completoThe Workforce Scheduling & Adherence Analyst is responsible for managing agent schedules, ensuring compliance with adherence, and attendance standards across multiple teams, including Las Vegas (LAS) and Guadalajara (GDL). This role is critical in balancing staffing levels with forecasted demand while actively tracking agent compliance using various systems....
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Workforce Scheduling
hace 2 días
Mexico Location - Guadalajara, JA Resortcom Group A tiempo completoDescriptionThe Workforce Scheduling & Adherence Analyst is responsible for managing agent schedules, ensuring compliance with adherence, and attendance standards across multiple teams, including Las Vegas (LAS) and Guadalajara (GDL). This role is critical in balancing staffing levels with forecasted demand while actively tracking agent compliance using...
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People Services Workforce Data Specialist
hace 3 semanas
Guadalajara, México AstraZeneca A tiempo completoWorking as a key member of the HR Services Team based in our newly created Regional Human Resources (HR) Centre, we are looking for a customer service oriented analyst to provide support to our regional HR professionals and customers across our core workforce administration (WFA) activities.You will utilise our suite of core and enabling HR technology...
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Communications Specialist
hace 1 semana
Guadalajara, México IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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Documentation Specialist
hace 4 minutos
Guadalajara, Jalisco, , Mexico AJC International A tiempo completoAJC is a world leader in frozen and refrigerated food products, marketing poultry, pork, meat, seafood, vegetables, and fruits around the globe. Our business and customers are located across more than 140 countries on six continents. Our multicultural workforce represents over 37 nationalities speaking more than 36 languages. For more than 45 years, we...
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AJC International: Documentation Specialist
hace 24 minutos
Guadalajara, Jalisco, México AJC Group A tiempo completoAJC is a world leader in frozen and refrigerated food products, marketing poultry, pork, meat, seafood, vegetables, and fruits around the globe. Our business and customers are located across more than 140 countries on six continents. Our multicultural workforce represents over 37 nationalities speaking more than 36 languages. For more than 45 years, we have...
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AJC International: Documentation Specialist
hace 8 minutos
Guadalajara, Jalisco, México AJC Group A tiempo completoAJC is a world leader in frozen and refrigerated food products, marketing poultry, pork, meat, seafood, vegetables, and fruits around the globe. Our business and customers are located across more than 140 countries on six continents. Our multicultural workforce represents over 37 nationalities speaking more than 36 languages. For more than 45 years, we have...
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Customer Support Specialist
hace 2 semanas
Guadalajara, México Mycronic A tiempo completo**Job Summary**The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as...
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Customer Support Specialist
hace 6 días
Guadalajara, México Mycronic A tiempo completo**Job Summary** The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as...