Csr Ll

Who We AreThe RoleWe are looking for. Solera First Notice of Loss Claims division is hiring Inbound and Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to Top Insurance company policy holders. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experience.What You’ll Do- Effectively manage Property and Auto insurance claims starting from the First Notice of Loss (FNOL) stage- Assist policy holders by coordinating support, services, and connecting them with their claim adjuster- We assist in capturing and documenting claim details required the FNOL submission- We send messages to insurance companies for any questions and issues not related to a specific claim- We assist in filing workers’ compensation and liability claimsWhat You’ll Bring- 1 year or more of call center experience needed.- Must have the ability to speak clearly and use professional telephone etiquette- Type accurately and efficiently- Must show a high empathetic tone- Use active listening skills- Acknowledge and respond quickly during customer conversations- Solicit valuable customer feedback- Appropriately manage difficult customer situations- Multi-task between CRM systems, and customer conversationsWe Offer- Great pay with benefits- Fixed schedules, no surprises of reduced hours- Global company with room for advancement- It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or _exhaustive._ The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs._EQUAL OPPORTUNITY EMPLOYERSOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.