Junior Service Desk Specialist

hace 1 semana

Guadalajara, México EPAM Systems, Inc. A tiempo completo

As a Junior Service Desk Specialist, you will undertake analysis, diagnosis, and resolution of incidents, which may range from straightforward questions to more complicated technical issues using ITIL best practices and a wide range of ticketing tools. The role also involves the initial processing of all types of service requests, proactive communication with businesses, and knowledge base updates.**Responsibilities**- Document, categorize, and initially assess incidents- Resolve or escalate requests to the appropriate parties- Track the status and progress of all active incidents- Keep users updated on incident status- Resolve incidents not delegated to specialized groups- Confirm issue resolution and close incidents- Identify potential patterns and cooperate with problem management if needed- Update the Knowledge Base as necessary**Requirements**:- Fluent in English (B2/B2+ or C1)- Excellent verbal and written communication skills in languages possessed- Stress resistance, and ability to handle high volumes of requests- Strong problem-solving and research skills- Outstanding client-facing skills- Advanced troubleshooting and multi-tasking skills- Ability to work in team and think as a team- Personal skills: motivated, quick learner, organized, and responsible- MS Windows suite intermediate or higher knowledge**Nice to have**- Networking Basics Knowledge and understanding of basic networking terms- Linux basics (novice level)- Android / iOS general interface and features knowledge- Cloud Infrastructure knowledge- German, B2 is preferable**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

  • Service Desk

    hace 3 semanas

    Guadalajara, México Service Desk A tiempo completo

    We are a leading global information technology; consulting and business process Services Company.We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.A company recognized globally for its comprehensive portfolio of services,...

  • Junior Service Desk Specialist

    hace 12 horas

    Guadalajara, México EPAM Systems A tiempo completo

    Currently, we are looking for a **Junior Service Desk Specialist** to join our geo-distributed team in providing end-user support to EPAM’s clients. As a Junior Service Desk Specialist, you will undertake analysis, diagnosis, and resolution of incidents, which may range from straightforward questions to more complicated technical issues, using ITIL best...

  • Junior Service Desk Specialist

    hace 12 horas

    Guadalajara, México EPAM Systems A tiempo completo

    Currently, we are looking for a **Junior Service Desk Specialist** to join our geo-distributed team in providing end-user support to EPAM’s clients.As a Junior Service Desk Specialist, you will undertake analysis, diagnosis, and resolution of incidents, which may range from straightforward questions to more complicated technical issues, using ITIL best...

  • Service Desk Analyst

    hace 2 semanas

    Guadalajara, México Reclutamiento Service Desk A tiempo completo

    If you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for you! All you require is: - Basic technical computer skills. - Previous Customer Service Experience. - Fluent english (written and spoken) Trainning is paid in full from the day you sign the contract! Please add your Resume. All...

  • Junior Service Desk Specialist

    hace 3 semanas

    Guadalajara, México Epam Systems A tiempo completo

    As a Junior Service Desk Specialist, you will undertake analysis, diagnosis, and resolution of incidents, which may range from straightforward questions to more complicated technical issues, using ITIL best practices and a wide range of ticketing tools.The role also involves the initial processing of all types of service requests, proactive communication...

  • Junior Service Desk Specialist

    hace 1 semana

    Guadalajara, México EPAM Systems, Inc. A tiempo completo

    We are seeking a motivated **Junior Service Desk Specialist** to join our global team dedicated to delivering exceptional end-user support to EPAM’s clients across diverse industries, including Healthcare, E-commerce, Retail, Travel, and Technology. Acting as a critical point of contact, you will address and resolve user requests and technical issues...

  • Service Desk Specialist

    hace 3 semanas

    Guadalajara, México Epam Systems A tiempo completo

    In this role as a Service Desk Specialist, you will engage in the analysis, diagnosis, and resolution of incidents, which can range from simple inquiries to complex technical challenges, by employing ITIL best practices and utilizing a variety of ticketing tools.You will be responsible for initial service request processing, proactive business...

  • Service Desk Specialist

    hace 12 horas

    Guadalajara, México EPAM Systems A tiempo completo

    We are currently seeking a **Service Desk Specialist** to assist our geo-distributed team in providing end-user support to a diverse range of EPAM clients. In this role as a Service Desk Specialist, you're expected to perform analysis, diagnosis, and resolution of incidents, encompassing simple inquiries to complex technical challenges, while utilizing ITIL...

  • Service Desk Specialist

    hace 12 horas

    Guadalajara, México EPAM Systems A tiempo completo

    We are currently seeking a **Service Desk Specialist** to assist our geo-distributed team in providing end-user support to a diverse range of EPAM clients.In this role as a Service Desk Specialist, you're expected to perform analysis, diagnosis, and resolution of incidents, encompassing simple inquiries to complex technical challenges, while utilizing ITIL...

  • Service Desk

    hace 1 semana

    Guadalajara, México Intugo Call Center A tiempo completo

    The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...