Customer Liaison

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.**Customer Liason**Cuernavaca, Morelos (Hybrid)**Position Summary**Thales is looking for a **Customer Liaison**who is responsible for managing the technical management and optimization of the order-to-invoice (O2I) process, with a focus on supply chain coordination, ERP system management, and process optimization. This role ensures on-time delivery (OTD) of products and services through leveraging ERP functionalities and minimizing operations operational risks and driving efficiency improvements across the business line.**Key Areas of Responsibility**- Act as a primary liaison between Sales, Demand Planning, Project Management, Manufacturing, and Quality teams to coordinate end to end order execution.- Align production schedules with customer demand using ERP data and proactively advocate on behalf of the customer to resolve supply chain constraints.- Engage and participate in Demand Plan cycles, utilizing ERP reporting and analytics to minimize order delays and avoid excess stock situations.- Support contractual Service Level Agreements (SLAs) by tracking key performance indicators (KPIs) such as Order Accuracy and On-Time Invoicing, leveraging ERP reporting tools.- Report and escalate quality issues to internal teams on behalf of the customer, utilizing the ERP system to ensure prompt corrective action implementation and tracking.- Utilize Oracle ERP to streamline invoicing, order tracking, and customer communication of order status and related information.- Recommend technical solutions and system modifications to reduce manual processes and enhance order processing efficiency.**Minimum Qualifications**- Bachelor’s degree in Business or related field with 2 years of relative work experience.- Strong technical background in O2I process automation, order fulfillment workflows, and logistics management systems.- ERP Systems: Oracle, SAP, or equivalent order management platforms, including data management.- Advanced English proficiency, oral and written.- Strong communicator and negotiator, analytical, results-oriented, customer-oriented, a strong time manager, autonomous, honest, and empathetic, strong focus on helping customers and ensuring their satisfaction.If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community**What We Offer**- Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:- Elective Health and Dental plans.- Company paid holidays, vacation days, and paid sick leave.- Company provided Life Insurance.**Why Join Us?**Say HI and learn more about working at Thales _click here_._LI-HybridLI-EB1