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hace 2 días

Tlaquepaque, México Herbalife A tiempo completo

Overview:STATEMENT:The End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. End User Services Technicians also support events.DETAILED RESPONSIBILITIES/DUTIES:- Provides service and end user support during maintenance checks or dispatches- Diagnoses errors or technical problems and determine proper solutions- Produces timely and detailed service reports- Documents processes- Collects and analyzes performance data to provide technical assistance- Provides technology support as needed for events- Ties workflow to schedule- Accurately documents solutions related to complex issues- Creates workaround procedures when standard procedures have failed and ensures issues are resolved- Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers- Builds positive relationships with customersSUPERVISORY RESPONSIBILITIES:N/AJob Qualifications:Qualifications:**Skills**:Required- Customer-centric- Attention to detail, strong communication skills- Passionate about technology- Ability to lift and move hardware- Strong knowledge of Windows 10, Office products- Familiarity with desktop, laptops mobile devices, printers or other devices- Familiarity with Active Directory, ITIL Service Management and ticketing systemsCertificates / Training:- Preferred: CompTIA A+ or equivalent**Experience**:Level II- 3+ years experience performing desktop / end user support**Education**:Required- Bachelor's in Information Technology or equivalentPrinciples & Related Competencies:Ethical- Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.Leader- Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational directionCollaborative- Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team’s results; Celebrates the individual and the team; Ability to clearly communicate.Looks Beyond Oneself- (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.Drives Innovation- Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.Delivers Change- Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.

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