Customer Success Associate

hace 3 semanas

Desde casa, México Hostaway A tiempo completo

As an Associate Customer Success Manager, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base. You will share responsibility for providing support to small- and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts. We look for Customer Success professionals who are self-motivated and tech savvy. You should possess strong consultative selling skills, be comfortable with negotiation, and have the ability to identify needs, deliver value, and build strong, long-lasting relationships.**What You'll Do**- Proactively communicate with customers to providing helpful information, inviting them to events, and assisting with outreach campaigns- Improve usage and adoption through proactive and content-driven communications- Respond to inbound requests via the shared Customer Success queue- Process upsells, cancelation requests, discount requests and training requests on a as-needed basis- Diagnose potential barriers to renewal and work with customers to overcome these barriers- Demonstrate commitment to our customer base through the highest level of responsiveness- Identify ways we can consistently delight our customers**Your First 90 Days**In your First 30 Days, you will learn how our team of Customer Success Team operates. You will build relationships with our team as well as other internal, cross-functional stakeholders. You will learn about our systems and processes that will support our customer success strategy. You will begin triaging the Customer Success queue and providing responses to inbound requests.Within your First 60 Days, you will learn how to independently process all first level CS requests. You will be enabled to reach out to customers and internal stakeholders as needed, and begin actively resolving customer requests and inquiries.Within your First 90 Days, you will become comfortable running all processes with limited assistance from the broader team. Equipped with what you have learned, our customers will look to you for expertise and guidance.**Who You Are**- 1+ year(s) of experience in Customer Success, Account Management, Operations or Business Administration, preferably in SaaS- Excellent verbal and written communication skills- Ability to establish and maintain credibility and rapport- Strong multi-tasking, problem-solving and organizational abilities- Agile and adaptable to a fast-moving technology environment- Proficiency with collaborating cross-functionally, including remotely**Your Differentiators**- Bachelor's degree- Short Term/Vacation Rental Industry Experience- Experience creating strong, engaging content.- Prior experience with Customer Success software (e.g., ChurnZero, Gainsight)- Prior experience with Hubspot or Salesforce**Our Values**- We are a team. Employees, customers, and partners working together.- We are customer-focused. Our Customers’ success is our success- We are driven. Seeking exceptional outcomes, against all odds- We own our success. We give true ownership and empowerment to our employees

  • Customer Success Associate

    hace 3 días

    Desde casa, México Wobot Intelligence A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...

  • Customer Associate

    hace 6 días

    Desde casa, México Mindtech A tiempo completo

    **Customer Associate** Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a diverse team of over 70 skilled...

  • Customer Success Manager

    hace 2 semanas

    Desde casa, México Owner A tiempo completo

    Why we are looking for you is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to...

  • Customer Success Manager

    hace 1 semana

    Desde casa, México dLocal A tiempo completo

    **What’s the opportunity?** We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. **What will I be doing?**: - Working with both our internal teams as well as clients. - Provide “voice of customer feedback” to internal DLOCAL teams. - Develop effective long-term key customer...

  • Customer Associate

    hace 4 días

    Desde casa, México WEVO A tiempo completo

    **About WEVO**WEVO is an AI-powered, venture-backed startup revolutionizing how companies create digital experiences. Instead of relying on slow, expensive in-market testing, WEVO enables businesses to know—before launch—whether a product, webpage, or campaign will succeed. We're replacing the old “fail fast” mindset with a new standard**:succeed on...

  • Customer Service

    hace 3 semanas

    Desde casa, México AutoComplete A tiempo completo

    $USD - $650-800/Month DOESeeking outbound/inbound customer service associate to answer phone calls, assist customers for our exciting 40-person startup company, and handle general data tasks. We have a caring team of experienced advisors that will train you and invest in your personal growth. Customer service via phone experience is required for this role.**...

  • Customer Success

    hace 2 semanas

    Desde casa, México Agencia de Reclutamiento A tiempo completo

    **Customer Success Executive (Remoto - Tiempo Completo)**¿Te apasiona brindar un servicio excepcional y trabajar en un entorno dinámico y en crecimiento? Estamos buscando un/a **Customer Success Executive** altamente organizado/a, proactivo/a y orientado/a al detalle para unirse a un equipo comprometido con transformar la logística automotriz en América...

  • Customer Success Jr

    hace 2 semanas

    Desde casa, México Berta Von Glumer A tiempo completo

    Si está buscando un puesto remoto donde puedas tener experiências multiculturales, y trabajar con uno de los mejores productos de RGM en el mercado, por favor sigue leyendo:Buscamos una persona con ganas de aprender y seguir creciendo en un entorno internacional como Customer Success Jr.**Responsabilidades**:- Desarrollo y automatización de archivos de...

  • Director, Customer Success

    hace 2 semanas

    Desde casa, México Shiji US A tiempo completo

    Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...

  • Customer Success Manager

    hace 1 semana

    Desde casa, México Altair Engineering A tiempo completo

    **Transforming the Future with the Convergence of Simulation and Data** **Customer Success Manager (Data Analytics)** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...