Conduct Office Manager

If you’re looking for a career where you can make a real impression, join our Global Service Center - HSBC and discover how valued you’ll be.We are currently seeking an experienced professional to join our team in the role of**Conduct Office Manager*******Role purpose**:The US Compliance Services Conduct Office team in Mexico provides direct support to the US Compliance function which enables the business to deliver sustainable growth by embedding a risk management culture to comply with letter and spirit of relevant regulations to deliver fair outcomes for customers.Support the US Compliance team and the Compliance Risk Management Program (CRMP) within the Compliance Services function. This role will support the US Conduct Office, which includes ‘Complaint Management; Customer/Market Conduct; and the Unfair, Deceptive, or Abusive Acts or Practices (UDAP/UDAAP) Program’, as well as additional, enterprise-wide compliance functions required to maintain an effective Compliance Program.**Main activities**:- Retrieve and review external publications from regulators and governing bodies to identify industry trends, topics, or keywords that demonstrate examples of firm misconduct at other institutions.- Provide key metrics and supporting data and information to support the internal conduct risk assessment process.- Access key databases to retrieve information and reports that identify internal issues, controls, events, and reviews that relate to key risks associated with conduct.- Develop knowledge of conduct-related regulatory expectations, principles, and standards.- Review existing data and information for key terms, phrases, or outcomes that may require further analysis.- Track the resolution of subsequent risk management actions as appropriate.- Retrieve the monthly system complaint report, organize pivot tables for graphs and summary.- Retrieve the complaint data detail report to identify open and closed overdue regulator complaints.- Promote and sustain a risk-management culture in alignment with Regulatory Compliance's role as the Second Line of Defense.**Leadership & Teamwork**- Promotes an environment that supports diversity and reflects the HSBC brand- Provides project management support on compliance-related projects and initiatives to ensure they progress toward a common goal in alignment with agreed timelines- Drives excellence, consistency, and quality across the team- Collaborates and fosters good relations with the Compliance teams- Speaks up when issues are identified- Leads by example, demonstrating core behaviors and values including leadership, teamwork, navigation, and advocacy*****Customer**- Maintains a good working environment with key stakeholders globally.- Advises Compliance management on issues with process, technology, and data quality- Assists with identification, tracking and communication of exceptions; escalates any significant data quality and process issues to management*****Operational Effectiveness & Control**- Maintains HSBC internal control standards and alignment with regulatory requirements, HSBC Group policies and other related policies and procedures.- Provides support to ensure assigned area is aligned to regulatory requirements, the Compliance Manual and other Group policies- Assists in supporting regulatory and business requests- Escalates significant issues through proper contacts, ensuring a proactive identification of process and risk issues- Provides support to Compliance in developing and maintaining reports and data to align with overall objective of the Compliance Risk Management initiativesRequirements- Bachelor’s Degree or equivalent professional qualification in compliance, law, economics, accountancy, or similar field- Strong analytical skills and the ability to support decisions with sound reasoning and clearly articulated justifications- Strong collaboration, communication, and stakeholder management skills, with the ability to think laterally and solve problems- Strong knowledge of assigned businesses, products, operations, systems and organization and full understanding of all significant regulatory compliance requirements applicable to the business- Proficiency with Microsoft Office- Experience in Financial / Banking Services industry- High level of professional and personal integrity- Strong English verbal and written skills- You’ll achieve more when you join HSBC_At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care**Issued by HSBC Electronic Data Processing (México) Private LTD