Collections

hace 3 semanas

Xochimilco, México HSBC A tiempo completo

**Subdirección Capacitación y Talento WPB**Under the guidance of the Geographic COO (Business Management) the role holder will be responsible for developing and delivering impactful, creative and insight-led training and talent development business related strategies to drive employee awareness, understanding, engagement and alignment with the priorities of WPB Mx. In this capacity, they will also provide training, talent and development support and counsel to business leaders across WPB.The Subdirección Capacitación y Talento WPB will be in close contact with HR, agencies and providers to drive and deliver solutions such as business related training strategies, people engagement and recognition to support WPB business objectives.The role holder should have a strong track-record in training, talent management programs, competency training implementation, leadership development and change management, with exceptional storytelling and training development, as well as the desire to constantly build new capabilities and enhance their knowledge. They will need to develop and act upon measurement and employee insight as well as quickly build trusted stakeholder relationships. Background in banking and financial services and work experience in internal communications, commercial networks and/or contact centre are required.**Principal Accountabilities and Responsibilities**Develop training business related strategies and supervise execution of training activities that support WPB Mx priorities in relation to business objectives and strengthen talent development and engagement.Control, prioritize and expenditure of the WPB budget in Training CMU.Develop and tailor competency and business knowledge training implantation.Lead on the planning and delivery of WPB employee satisfaction survey (Snapshot) action plans creation.Rigorous use of best practice measurement and insight to inform activities and ensure focus on business outcomes.Contribute to the development of innovative new training methodologies and channels. Constantly seek out new technology and trends to modernise how we train and increase employee engagement.Provide WPB Mx ExCo with briefings and materials that inform and mobilize employees.Develop change management program in WPB Mx in collaboration with the Head of WPB Mx and HR Mx.**Requirements**:**Functional Knowledge**Exceptional stakeholder management skills, including the ability to work confidently and effectively with senior executives.Ability to understand business issues and devise business related training solutions that deliver results, constructing fresh approaches where appropriate and making connections to other issues.Able to work within a complex environment, prioritize and reconcile competing demands, and swiftly resolve issues.Excellent verbal and written communications skills.A proven track record in developing, managing and implementing training programs, leadership development and change management that translate into solid and practical delivery.A strong team player who can work collaboratively with peers and encourage / deliver excellent performance from teams and individuals.Ability to work quickly, managing time and multiple priorities effectively.Excellent interpersonal, strategic planning and project management skills.Strong knowledge of training trends and best practice.Broad knowledge of financial services industry.Ability to navigate a matrixed organization and adapt to country nuances.

  • Customer Service Representative

    hace 3 semanas

    Xochimilco, México HTNexus A tiempo completo

    *COLLECTIONS / BILIBGÜE.****Requisitos**- Grado de estudios: Bachillerato Trunco- Idioma**:INGLES AVANZADO**- Experiência: Deseable en el área de collections- Radicar en Zona Metropolitana (CDMX o bien Estado de México)**Funciones**:*- Tener primer contacto con el cliente- Realizar una negociación con el cliente**Ofrecemos**- Zona para laborar:...

  • Agente Telefónico Bilingüe

    hace 3 semanas

    Xochimilco, México HTNexus A tiempo completo

    Importante empresa de telecomunicaciones esta en busqueda de**AGENTE TELEFONICO BILINGÜE / COLLECTIONS / BILIBGÜE.****Requisitos**- Grado de estudios: Bachillerato Trunco- **Idioma: INGLES AVANZADO CONVERSACIONAL**- Experiência: Deseable en el área de collections- Radicar en Zona Metropolitana (CDMX o bien Estado de México)**Funciones**:*- Tener primer...

  • Agente BilingÜe

    hace 3 semanas

    Xochimilco, México HTNexus A tiempo completo

    **COLLECTIONS / BILIBGÜE.****Requisitos**- Grado de estudios: Bachillerato Trunco- Idioma**:INGLES INTERMEDIO-AVANZADO**:- Experiência: Deseable en el área de collections- Radicar en Zona Metropolitana (CDMX o bien Estado de México)**Funciones**:*- Tener primer contacto con el cliente- Realizar una negociación con el cliente (Propuestas de...

  • Atención a Clientes BilingÜe

    hace 3 semanas

    Xochimilco, México HTNexus A tiempo completo

    **COLLECTIONS / BILIBGÜE.****Requisitos**- Grado de estudios: Bachillerato Trunco- Idioma**:INGLES AVANZADO**:- Experiência: Deseable en el área de collections- Radicar en Zona Metropolitana (CDMX o bien Estado de México)**Funciones**:*- Tener primer contacto con el cliente- Realizar una negociación con el cliente**Ofrecemos**- Zona para laborar:...

  • Collections Administrator

    hace 3 semanas

    Xochimilco, México Ecolab A tiempo completo

    **Our Commitment to Diversity and Inclusion**At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for...

  • Collections Administrator

    hace 2 semanas

    Xochimilco, México Ecolab A tiempo completo

    Esta posición reporta a Sr Credit Service Manager.Tiene relaciones **internas** con los departamentos de Distribución, División de Ventas y Servicio al Cliente.Tiene relaciones **externas** **con clientes.**Our Commitment to Diversity and Inclusion**At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a...

  • Agente Telefónico para Realizar Propuestas de Pago

    hace 3 semanas

    Xochimilco, México HTNexus A tiempo completo

    Empresa líder en su ramo, se encuentra en búsqueda de talento para poner en práctica sus estrategias de negociación y persuasión como**:**AGENTE TELEFÓNICO PARA REALIZAR PROPUESTAS DE PAGO****Requisitos**:- Bachillerato Trunco- Nível de Inglés Intermedio-Avanzado- Experiência deseable en el área de collections.- **SIN EXPERIENCIA, ¡NOSOTROS TE...

  • Agente BilingÜe

    hace 2 semanas

    Xochimilco, México HTNexus A tiempo completo

    **COLLECTIONS / BILIBGÜE.****Requisitos**Grado de estudios: Bachillerato TruncoIdioma**:INGLES AVANZADO CONVERSACIONAL**Experiência: Deseable en el área de collectionsRadicar en Zona Metropolitana (CDMX o bien Estado de México)**Funciones**:*Tener primer contacto con el clienteRealizar una negociación con el cliente**Ofrecemos**Zona para laborar:...

  • Atención a Clientes Bilingüe

    hace 2 semanas

    Xochimilco, México HTNexus A tiempo completo

    **COLLECTIONS / BILIBGÜE.***Requisitos*Grado de estudios: Bachillerato TruncoIdioma**:INGLES AVANZADO CONVERSACIONAL**Experiência: Deseable en el área de collectionsRadicar en Zona Metropolitana (CDMX o bien Estado de México)*Funciones: *Tener primer contacto con el clienteRealizar una negociación con el cliente*Ofrecemos*Zona para laborar: Delegación...

  • Agente de Propuestas de Pago

    hace 3 semanas

    Xochimilco, México HTNexus A tiempo completo

    Empresa líder te invitar a formar parte de su equipo como:**AGENTE DE PROPUESTAS DE PAGO****¿Qué necesitas para aplicar?**- Bachillerato Trunco- Nível de Inglés Intermedio-Avanzado- Experiência deseable en el área de collections. **Pero si no cuentas con experiência, no te preocupes, nosotros te capacitamos para que desarrolles nuevas habilidades y...