Customer Support Representative
hace 4 semanas
**Customer Support Representative**To provide customers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested.**MINIMUM QUALIFICATIONS**:- High School Diploma or equivalent- Methodical, organized and detail oriented work habits and ability to work independently and take charge with minimum direction.- Strong written and verbal communication skills, excellent phone presence, and professional image- Past experience working collaboratively, in a team oriented environment.- Ability to accurately perform duties that require basic math aptitude.**PREFERRED QUALIFICATIONS**:- 2+ years of experience in an office environment providing customer service, data entry, and telephone support in a manufacturing or service company.- Demonstrated ability to effectively service and drive solutions for customers.**ESSENTIAL FUNCTIONS**:- Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.- Understands and applies Company procedures, policies and guidelines.- Understands Company products, product numbers and catalog material.- Accurate entry of customer orders same day as receipt.- Prompt resolution and follow up of order discrepancies with customers.- Communicate accurate information to customers regarding delivery, price and order information.- Accurately process EDI orders, maintain customer cross-reference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master.- Accurately and promptly maintains customer orders using daily exception reports and updates.- Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.- Consistently monitors mailboxes specific to customer service and actions promptly.- Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.**OTHER FUNCTIONS**:- Comply with all of the Company's employee safety expectations and standards. Identify and bring forward safety risks or problems, make suggestions to improve safety, and assure that each other works safely.- Maintains an orderly and clean work environment.- Answer customer telephone inquiries and utilize computer system to respond in an accurate, timely and professional manner.- Be familiar with and keep up-to-date on key policies and procedures as they relate to Sales and Customer Service.- Maintain a thorough knowledge of customer accounts and product lines and capabilities.- Perform all other duties as assigned.**To work in Parque Industrial Pinos.****Schedule: Monday to Friday 7:00 am to 5:00 pm.
-
Customer Support Representative
hace 5 días
Tijuana, México Stealth A tiempo completo**What does a Customer Support Representative really do?** Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Support Representative
hace 3 días
Tijuana, México Stealth A tiempo completo**What does a Customer Support Representative really do?**Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Support Representative
hace 4 semanas
Tijuana, México TaskUs A tiempo completo**What does a Customer Support Representative really do?**Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Support Representative
hace 13 horas
Tijuana, México TaskUs A tiempo completo**What does a Customer Support Representative really do?** Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Support Representative
hace 6 días
Tijuana, México R.S. Hughes Co. Inc. A tiempo completo**Position Description** The Mexico Customer Support Representative will be responsible for handling a high-volume of phone inquiries from R.S. Hughes customers and Outside Sales Reps, regarding pricing, availability, and delivery logistics. This position will manage orders to include order entry, backlog management, and leverage all available resources to...
-
Customer Support Representative
hace 2 días
Tijuana, México TaskUs A tiempo completo**What does a Customer Support Representative really do?**Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Support Representative
hace 2 semanas
Tijuana, México R.S. Hughes Company, Inc. A tiempo completo**Customer Support Representative**R.S. Hughes Company, Inc. is seeking a dynamic full-time Customer Support Representative to join our team. You will join the Inside Sales Team to support our customers by entering quotes/orders, managing inventory, understanding certification needs, and tracking customer data.This is a great opportunity to work...
-
Customer Support Representative
hace 3 semanas
Tijuana, México TaskUs A tiempo completo**What does a Customer Support Representative really do?**Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Support Representative
hace 3 semanas
Tijuana, México Taskus A tiempo completo**What does a Customer Support Representative really do?**Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role.We make sure we get the best of the best, after all, we are a...
-
Customer Support Representative
hace 5 días
Tijuana, México Frontier A tiempo completo**As a Customer Support Representative, you will...** - Manage and maintain a test lab of devices running services to be used for reproducing customer issues. - Ensure that all log-in and passwords (both internal & external) are kept confidential. - Document all information on customer interaction according to standard operating procedures. **The company...
