Senior Customer Service Manager
hace 3 semanas
Works with customers and/or internal product, technical and support teams to ensure effective delivery of all support and maintenance services according to contracted service level agreements. Ensures provided support drives customer satisfaction, results in continual contract renewal and delivers business value added for both DN and the customer. In day to day business has ultimate responsibility for timely management of all problems, incidents and escalations.- Provides CSM support for medium to large customers within an assigned region or area.- Works with internal DN product, service delivery and support teams to ensure effective support across all stages of the customer engagement lifecycle.- Serves as a primary escalation point for customer generated product, technical and related issues; addresses and/or facilitates address of reported issues.- Performs ongoing monitoring of DN internal service and systems to ensure customer satisfaction.- Delivers customer-facing training / education on the company's products and features, including new product release information.- Engages with customers or with customer-facing DN team members to understand product / service needs and expectations.Required Qualifications- Diploma or equivalent work experience required.- Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Customer Service Management.- Good business English skills (Written and spoken).
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Senior Customer Service Analyst
hace 3 semanas
Querétaro, México WK Kellogg Co A tiempo completoAt WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together,...
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Customer Service Supervisor
hace 2 semanas
Querétaro, México Avery Dennison A tiempo completo**Company Description** About Avery Dennison****Job Description** Avery Dennison is seeking a Customer Servicer Supervisor to lead the Queretaro customer service team, reporting to the Customer Service Manager, North America. You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer support,...
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Service Manager
hace 2 semanas
Santiago de Querétaro, México Piovan México SA de CV A tiempo completoThe Service Manager will be responsible for after‑sales coordination, service activities, and remote assistance for Piovan customers in Mexico. This role supports the Aftersales Technical Services team by ensuring high‑quality customer relations and providing technical expertise on Piovan products at customer sites. The position requires close...
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Service Manager
hace 3 semanas
Santiago de Querétaro, México Piovan México SA de CV A tiempo completoThe Service Manager will be responsible for after‑sales coordination, service activities, and remote assistance for Piovan customers in Mexico. This role supports the Aftersales Technical Services team by ensuring high‑quality customer relations and providing technical expertise on Piovan products at customer sites. The position requires close...
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Customer Service Supervisor
hace 2 semanas
Querétaro, Qro., México Avery Dennison A tiempo completo**Company Description** About Avery Dennison** **Job Description** Avery Dennison is seeking a Customer Servicer Supervisor to lead the Queretaro customer service team, reporting to the Customer Service Manager, North America. You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer...
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Customer Service Senior Analyst
hace 2 semanas
Querétaro, México Kellanova A tiempo completoAre you passionate about delivering exceptional customer service while managing complex, high-priority accounts? Join us as a Customer Service Senior Analyst, where you’ll oversee the end-to-end order process, leverage your analytical expertise, and champion a customer-focused culture. In this role, you’ll foster collaboration across teams, manage...
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Customer Service Representative
hace 3 semanas
Querétaro, México ArcelorMittal A tiempo completo**Responsibilities**:- Support the Flat or Long Products sales team within the U.S. and/or Canada selling markets.- Analyzes purchase orders from customers for entry into SAP.- Communicate with mill contacts by responding to requests and ensuring overall customer satisfaction.- Work closely with the technical rep to ensure technical specs of orders are...
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Customer Service
hace 2 días
Querétaro, México Tata Consultancy Services A tiempo completoCustomer Service Full English communication skillsBusiness Process Services (BPS), no IT experience nor IT educational background.Activities:Respond to incoming calls regarding customer service inquiries from the US and other international locations.Proficiency in English is required.Availability for full-time work in rotational shifts, with 9 hours...
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Senior Customer Service Lead
hace 2 semanas
Santiago de Querétaro, México Freudenberg A tiempo completoA leading global manufacturing company located in Santiago de Querétaro is seeking a Customer Service Manager to lead the team, drive process improvements, and monitor performance indicators. Candidates should have a Bachelor's degree in a relevant field and specified years of industry-relevant experience. The role emphasizes clear communication and a...
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Customer Service Representative Olac
hace 2 semanas
Querétaro, México Ansell A tiempo completo**Customer Service Representative OLAC** **-** **(** **)****Description**Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around...
