Technical Lead L1
hace 3 semanas
Technical Lead L1 – Wipro Join to apply for the Technical Lead L1 role at Wipro . Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Responsibilities Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team >Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem‑solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and elevate serious client issues to the Team Leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoid legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/escalations as per SLA and quality requirements If unable to resolve the issues, timely elevate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step‑by‑step solutions Troubleshoot all client queries in a user‑friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self‑learning opportunities and maintaining personal networks Deliverables / Performance Measures No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT Team Management: Productivity, efficiency, absenteeism Capability development: Triages completed, Technical Test performance Experience 5-8 Years. Seniority Level Mid-Senior level Employment Type Full‑time Job Function Engineering and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
-
Technical Lead: Production Support
hace 3 semanas
Región Centro, México Wipro A tiempo completoA leading IT services company is looking for a Technical Lead L1 in Mexico, Jalisco. The role involves overseeing process delivery, resolving technical escalations, and mentoring Production Specialists. Candidates should have 5-8 years of experience and possess strong technical knowledge. This is a full-time mid-senior level position in Engineering and...
-
Technical Lead
hace 2 semanas
Región Centro, México Tata Consultancy Services Limited A tiempo completoWe are seeking an experienced Java Technical Lead to manage and guide our development team in designing, developing, and delivering high-performance Java applications. The ideal candidate will provide technical leadership, ensure adherence to coding standards, and collaborate with stakeholders to meet business objectives. Key Responsibilities Leadership &...
-
Salesforce Technical Lead
hace 1 semana
Región Centro, México Slalom A tiempo completoWho You’ll Work With In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for...
-
Salesforce Technical Lead: Architect
hace 1 semana
Región Centro, México Slalom A tiempo completoA leading consulting firm is seeking a Salesforce Technical Lead. This professional will establish best practices, provide technical guidance, and lead client engagements. Ideal candidates have extensive experience in software development and team leadership, along with a degree in Computer Science or a related field. The role offers opportunities to coach...
-
Lead Administrator
hace 4 semanas
Región Centro, México Wipro A tiempo completoOverview The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations. Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the...
-
Java Technical Lead: Build Scalable Microservices Lead Team
hace 2 semanas
Región Centro, México Tata Consultancy Services Limited A tiempo completoA global IT services company is seeking an experienced Java Technical Lead to guide their development team in creating high-performance Java applications. The ideal candidate will possess strong technical expertise in Java and frameworks such as Spring Boot and Hibernate, along with excellent leadership skills. Responsibilities include leading a team,...
-
Technical Lead
hace 2 semanas
Región Centro, México Accion Labs Inc. A tiempo completoCollaborating with Product Management, UX, QA and Solutions Architecture to ensure products are delivered iteratively. Providing technical guidance utilising your expertise in software engineering best practice. Motivating and mentoring members of your cross-discipline team, including Software Engineer(s), QA, Engineer(s), UX Designer(s), and Cloud...
-
Technical Lead Senior
hace 1 semana
región centro jalisco, México Softtek USA A tiempo completoJoin to apply for the Technical Lead Senior (Azure) role at Softtek 3 days ago Be among the first 25 applicants Join to apply for the Technical Lead Senior (Azure) role at Softtek Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Softtek About Softtek Founded in 1982, Softtek is a global provider of...
-
Technical Project Manager
hace 1 semana
Región Centro, México GlobalLogic A tiempo completoTechnical Project Manager ( Latin America) IRC Join to apply for the Technical Project Manager ( Latin America) IRC role at GlobalLogic 6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Description We’re Hiring: Engineering Manager / Technical Lead
-
Lead Industrial Engineer: Design
hace 1 semana
Región Centro, México Jabil A tiempo completoA global engineering and manufacturing firm in Mexico is seeking a Lead Engineer to lead cross-functional teams, ensuring technical milestones are met. The ideal candidate will have over 8 years of engineering experience, including 2 years as a Senior Engineer. Strong technical and communication skills are required, along with the ability to mentor junior...
