Senior Manager Key Accounts Chep Latam

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model. Key Responsibilities May Include: Manage relationships with major customers, ensuring alignment with CHEP's strategic goals and delivering revenue growth while achieving customer satisfaction targets. Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability. Lead high‑level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations. Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP's market presence within your portfolio. Conduct regular business reviews and audits with customers, ensuring compliance with CHEP's annual audit plan and maintaining accurate asset management records. Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement. Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies. Lead cross‑functional teams to deliver innovative, value‑added services and solutions that meet customer needs and promote mutual growth. Senior Key Account Manager - Latin America Location: Mexico City | Hybrid Work Model | Global Impact Are you ready to lead transformative customer partnerships in a global organization committed to sustainability, innovation, and operational excellence? We’re seeking a Strategic Account Leader to drive joint value creation with key customers across logistics, operations, procurement, digital, and sustainability. This role is designed for a visionary professional who thrives in complex environments and is passionate about delivering exceptional customer experiences. Your Mission: Develop and execute dynamic account strategies aligned with customer business goals. Build and manage relationships with senior decision‑makers and influencers. Lead cross‑functional teams to co‑create tailored solutions and negotiate strategic agreements. Collaborate with Sustainability and Digital teams to unlock long‑term value. Drive customer satisfaction, loyalty, and growth through continuous improvement and innovation. Own the strategic, operational, and financial performance of the account. What You Bring: Proven success in managing long‑term strategic relationships in complex environments. Expertise in negotiation, stakeholder engagement, and cross‑functional collaboration. Strong emotional intelligence, adaptability, and problem‑solving skills. Fluent in English and Spanish; Portuguese is a plus. Experience in matrix organizations and data‑driven account management. Why Join Us? You’ll be part of a global ecosystem where your leadership shapes customer success and business impact. We offer a collaborative culture, cutting‑edge tools, and the opportunity to influence the future of supply chain solutions. Remote Type: Hybrid Remote Skills to succeed in the role: Account Management, Active Learning, Adaptability, Asset Management, Business Strategies, Communication, Cross‑Functional Work, Curiosity, Customer Retention, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Partnership Development, Problem Solving, Relationship Management, Revenue Growth, Solutions Development, Stakeholder Engagement, Strategic Planning, Value Propositions We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other. #J-18808-Ljbffr