FBS Call Center Supervisor
hace 3 días
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. Location: CDMX - On site Lead with purpose in a fast-paced Call Center environment We’re looking for a motivated and people-first Call Center Team Supervisor to lead a high-performing team focused on delivering exceptional service to our customers. In this role, you’ll coach, develop, and inspire your team to meet performance goals while ensuring compliance with risk management guidelines and company standards. What You’ll Do Lead a Call Center Team : Supervise a group of customer service professionals, ensuring they provide outstanding support to both internal and external customers. Drive Performance : Monitor team metrics including quality, efficiency, compliance, and customer satisfaction. Identify trends and implement strategies for continuous improvement. Coach & Develop Talent : Provide regular feedback, mentoring, and development opportunities to help team members grow and succeed. Ensure Compliance & Risk Control : Review team performance to ensure adherence to risk selection guidelines and financial controls. Communicate Effectively : Share company strategies, product updates, and business goals with your team in a clear and engaging way. Collaborate Across Teams : Work with leaders across departments and locations to improve processes, reduce defects, and lead special projects. Stay Informed : Keep up with industry trends, internal policies, and regulatory requirements through ongoing training and development. High School Diploma or equivalent required. Bachelor's degree preferred. 1-3 years of experience as a Call Center Supervisor/Team Leader or similar roles in a similar role Fluent English Availability to work on site (Monday to Friday) Strong PC and software skills Competitive compensation and benefits package: Competitive salary + performance-based bonus Comprehensive benefits package: Grocery vouchers, SGMM, etc. Career development and training opportunities Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development Note: Benefits differ based on employee level. #J-18808-Ljbffr
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Sales Call Center Supervisor
hace 1 día
distrito federal, México The Call Center Doctors A tiempo completoSales Call Center Supervisor (Outbound Sales) The Call Center Doctors builds high-performing outbound sales teams. Since 2021, we’ve launched 100+ sales operations supporting 1,000+ agents dialing daily. We’re performance-driven, data-focused, and built on accountability. The Role Lead and coach a team of 5–15 outbound sales agents , driving results...
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Outbound Sales Team Lead | Coaching
hace 1 día
distrito federal, México The Call Center Doctors A tiempo completoA leading call center solutions provider in Mexico City is seeking a Sales Call Center Supervisor to lead and coach a team of outbound sales agents. The role focuses on driving performance through live coaching, optimizing sales processes, and managing key sales metrics. Candidates should have at least 3 years of experience in outbound sales, strong KPI...
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On-Site Call Center Supervisor
hace 3 días
distrito federal, México Capgemini A tiempo completoA leading insurance and financial services provider is seeking a Call Center Supervisor in Mexico City. This role involves supervising customer service professionals, managing team performance metrics, and supporting staff development. Ideal candidates will have 1-3 years of supervisory experience, a strong command of English, and excellent PC skills. The...
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Ventas Call Center
hace 2 semanas
Distrito Federal, México SA EE A tiempo completoVentas Call Center Resumen del Puesto Estamos buscando representantes de Ventas Call Center . Responsabilidades Realizar llamadas salientes a clientes potenciales y existentes. Presentar y vender productos y servicios de la empresa. Alcanzar y superar los objetivos de ventas. Brindar un excelente servicio al cliente. Mantener registros precisos de las...
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Call Center Team Lead
hace 1 día
distrito federal, México Capgemini A tiempo completoA global consulting and technology services company in Mexico City is seeking a Call Center Team Supervisor to lead a dedicated team. The role involves providing coaching and support, monitoring performance metrics, and ensuring compliance with company standards. Applicants should have experience in a call center environment, be fluent in English, and...
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Coordinador de call center zona sur de la CDMX
hace 3 semanas
distrito federal, México Reclutamiento 3.0 MX A tiempo completoCoordinador de call center zona sur de la CDMX Requisitos Licenciatura o carrera trunca (económico‑administrativa, ingeniería, ciencias, etc.). Experiencia mínima de dos años en puesto similar en Call Center (cobranza), con equipos a cargo, comprobable. Manejo de Office (Excel intermedio‑avanzado, Word, PowerPoint). Manejo de marcadores predictivos y...
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Representante de Call Center
hace 2 semanas
Distrito Federal, México SA de CV A tiempo completoRepresentante de Call Center Resumen del Puesto Estamos buscando un Representante de Call Center dinámico y orientado al cliente para unirse a nuestro equipo. Si te apasiona brindar un excelente servicio al cliente y tienes la capacidad de comunicarte de manera efectiva, ¡esta es tu oportunidad! Responsabilidades Atender llamadas entrantes y salientes de...
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Asesor de Ventas Call Center
hace 2 semanas
Distrito Federal, México SA EE A tiempo completoAsesor de Ventas Call Center Resumen del Puesto Estamos buscando un Asesor de Ventas Call Center. Ralizamos llamadas de salida a clientes perfilados que cuentan con el interes de activar una cuenta de inversiones Responsabilidades Realizar llamadas salientes a clientes potenciales. Presentar y vender productos y servicios. Gestionar y resolver consultas de...
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Representante de Call Center
hace 2 semanas
Distrito Federal, México SA EE A tiempo completoRepresentante de Call Center - Sin Experiencia Resumen del Puesto Estamos buscando personas motivadas y entusiastas para unirse a nuestro equipo como Representantes de Call Center . No se requiere experiencia previa. Ofrecemos capacitación completa y un ambiente de trabajo dinámico. Esta es una excelente oportunidad para comenzar tu carrera en el servicio...
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Especialista en Datos y KPI para Call Center
hace 3 días
distrito federal, México ECD A tiempo completoUna empresa de análisis de datos en Ciudad de México busca un Analista de Base de Datos para mejorar el rendimiento del Call Center. Este rol implica el análisis profundo de datos y métricas clave para facilitar decisiones informadas que optimicen la calidad del servicio y la satisfacción del cliente. Requiere al menos 1 año de experiencia en un call...
