Quality Engineer

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.**Job posting end date**: 07/28/2025IntroductionWe are seeking a Quality Engineer to join our North & Central America QEHS team. You will be responsible for driving the technical follow-up of customer complaints and warranty cases, ensuring that investigations are complete, root causes are identified, and corrective actions are implemented in collaboration with Market Area and Business Area teams. Your role plays a crucial part in supporting root cause analysis (RCA), validating corrective/preventive actions (CAPA), and maintaining visibility into case status and resolution outcomes. In this position, you will report to the Director, QEHS - MA NCA.This position can be based out of Mexico, United States and Canada, but we are happy to offer flexible working arrangements, including hybrid options. However, it Will requiere up to 30% travel domestically and/or internationally..**Team you belong to**:You will join a team of quality engineering experts dedicated to ensuring high standards in customer complaint and warranty case management. We work closely with internal and external stakeholders, such as TSS, Field Services, Engineering, and Quality teams. Our team culture is all about collaboration, continuous improvement, and customer satisfaction. The members in our team are located in various locations across North and Central America.**What you’ll do**:Provide quality engineering oversight for customer complaints and warranty cases within MA NCA, ensuring investigations are technically sound, well-documented, and aligned with quality system requirements.Drive or support structured root cause analysis (RCA) using recognized problem-solving tools in coordination with MA and BA/BL stakeholders.Track and verify implementation of Correction/Dispositions and corrective and preventive actions (CAPA), ensuring timely closure and effectiveness in eliminating recurrence.Maintain a centralized technical registry to monitor investigation status, RCA conclusions, dispositions, and CAPA actions, enabling leadership visibility and analysis.Monitor cases escalated to the Business Area (BA), ensuring MA visibility into investigation progress, resolution quality, and closure outcomes that meet customer expectations.Analyze complaint and warranty data to identify trends and systemic issues; contribute to continuous improvement initiatives that enhance product and service reliability.Maintain communication with the Claims Coordinator and internal stakeholders to ensure alignment throughout the complaint and warranty process.**Who you are**:Bachelor’s degree in Mechanical, Industrial, Quality Engineering, or a related technical discipline.Advanced Diploma/associate will also be considered with extended years of applicable experience.Formal training or certification in quality tools and methodologies (e.g., RCA, 8D, Six Sigma, CQE, ISO 9001) is preferred.Minimum of 7 years of experience in a Quality Engineering or engineering role with a strong focus on customer complaints and warranty support in a manufacturing or industrial services environment.Proven track record leading customer complaint investigations and conducting product or service failure analysis.Experience working in matrixed organizations and collaborating with cross-functional teams across engineering, field services, product support, and supply chain.Hands-on experience facilitating structured root cause analysis (RCA) and driving implementation of corrective and preventive actions (CAPA).Familiarity with quality issues related to rubber-lined components, machining, or casting is considered an asset.Proficient in using Salesforce, SAP, and Power BI for case management, complaint tracking, and quality data analysis.Strong working knowledge of quality tools such as 5 Whys, Fishbone/Ishikawa, A3, 8D, and CAPA systems.Proficient in the use of SAP, Salesforce, and Power BI for data analysis, complaint tracking, and reporting.Ability to analyze trends in quality data and translate findings into actionable improvement opportunities.Excellent communication skills, both written and verbal, with the ability to collaborate and influence cross-functional teams.Highly organized, detail-oriented, and able to manage multiple investigations concurrently.Strong problem-solving mindset, with a structured and objective approach to technical documentation and follow-up.Bilingual proficiency in English and Spanish is required; French is considered an asset.**What's in it for you**:An inspiring purpose - En