Product Support Engineer
hace 4 semanas
**Project** Description**:We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release equipment with confidence to the market.We support a broad array of network emulated protocols and an API that enables automating repetitive tasks, such as hardware regression testing. Our platform can emulate complex network topologies and traffic conditions, thus, quickly identifying problem areas with intelligent and relevant results.Our testing solution operates at layers 2 and 3 of the OSI model and it consists of a test GUI and API, both running over specialized hardware.**Responsibilities**:- As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities.- Internally replicate customer scenarios by the use of routers, switches and other network equipment.- Communicate with fellow teams regarding bugs and follows-up to make sure fixes are received, tested and conveyed to the customer.- Complete and maintain records of customer issues and product defects using CRM tools like SalesForce.- Occasionally attend on-site training and support for the customers.**Skills**:Must have- Solid Data Networks fundamentals including network equipment and protocols.- Solid scripting fundamentals. Ability to perform basic tasks with a scripting or programming language.- Troubleshooting abilities.- Customer orientation.- Ability to communicate fluently in Spanish and English in verbal and written form.- Bachelor's degree in related engineering or computer science areas or equivalent years of experience.Nice to have- Formal training and certification in networking concepts such as Cisco or Spirent certification.- Experience using Spirent Communications test equipment.**Languages**:Spanish: C2 ProficientEnglish: C1 Advanced**Seniority**:Junior**Relocation package**:If needed, we can help you with relocation process.Vacancy SpecializationTechnical Support (SL2)Ref NumberVR-95169
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Product Support Engineer- Data Security
hace 1 semana
Desde casa, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Product Support Engineer
hace 7 días
Desde casa, México IQVIA A tiempo completoJob Overview Entry-level professional individual contributor who works under close supervision in a team that is responsible for product design experience. Problems faced are routine. Essential Functions - Works directly with product teams to receive support requests - Triages requests, fixes small bugs & submits engineering tickets - Working knowledge of...
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Product Support Engineer
hace 6 días
Desde casa, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Product Support Engineer
hace 2 semanas
Desde casa, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Product Support Engineer
hace 2 semanas
Desde casa, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Product Support Engineer
hace 4 días
Desde casa, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Product Support Engineer
hace 1 día
Desde casa, México Luxoft A tiempo completo**Project** Description**: We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and...
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Application Support Engineer
hace 2 semanas
Desde casa, México Fluent Trade Technologies A tiempo completo**Fluent Trade Technologies** is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.Fluent is a market leader with a significant tier 1 & 2 client base in the financial world,We are growing and inviting you to join our Filipino team as**Application Support Engineer (Linux /** **FinTech/Trading)**Position...
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Technical Support Engineer
hace 1 semana
Desde casa, México Base A tiempo completoBase is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem. We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as...
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Product Support Engineer
hace 2 semanas
Desde casa, México Imperva A tiempo completo**Product Support Engineer- Data Security**Customer SuccessData Security is essential for any business, large or small, and they need to have a security partner they can trust and grow with. Imperva is that partner.Imperva is committed to data security and is a recognized leader in both Application and Database security, appearing the Gartner’s magic...
