Operations Manager Bpo Mexico
hace 4 días
**_Position: Operations Manager BPO_****Location: Anywhere across Mexico, Remote role****Mandatory Pre-requisites****_ 1. 7 to 10 years of experience in Operations Management from BPO/ Call Center_****_ 2. Excellent English Communication Skills_****_ 3. Remote (Work from Home) - Full-Time Role_****_ 4. _**Must have their own laptop/desktop which meets minimum qualifications**:**Processor - Core i5 or higher, RAM - 8GB or higher, Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps. And a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.****About us****1840 & Company** is a global managed marketplace for vetted professional resources and outsourcing solutions. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact Center and back-office solutions currently from a work-from-home model. At 1840 & Company, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concernsWe are currently looking for an **O**_perations Manager_** to join our 1840 & Company team. The individual has to be a go-getter who welcomes the challenge of meeting the needs of a growing business.**Responsibilities**- Responsible for process improvement of all the processes (Call Centre, Procurement, Insurance, Accounts, and Other).- Assisting in the development and implementation of projects to improve performance against targets- Responsible for the daily operation of the BPO. Responsible for maintaining discipline and absenteeism of team on the floor- Managing TLs and gauging performance and accomplishing daily weekly, monthly, and quarterly targets.- Also, ensure KPIs are met and maintained in line with company-defined objectives- Implement new ideas as needed to support sales teams- Serve as a liaison between teams and upper management- Follow ethical practices with consumer and customer data- Ensure smooth operations of the assigned processes through monitoring performances of the team s/individuals and handling escalations- Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement- Lead projects of improvement and track measures/processes to improve quality and- Assist in developing and maintaining appropriate systems, policies and procedures for productivity- Assist in developing and maintaining appropriate systems, policies, and procedures for the effective management and optimum deployment of resources- Establish/publish Standard Operating Procedures- Analyse workload and workflow trends workload the effective use of resources- Ensure team complies with all quality standards and performance measures.- Weekly reporting to the Management for reviewing team and client's performance metrics**Must- Have**:- Ability to multi-task - organize and prioritize workload and be able to perform under pressure to meet specified deadlines- Strong team working and leadership skills should be able to gel with colleagues and supervise a team of juniors- Pro-active attitude willing to take initiative- Strong analytical skills- Familiarity with Microsoft Office including Access and ExcelUgjvyyTyl9
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Operations Manager Bpo Mexico
hace 6 días
Desde casa, México 1840 & Company A tiempo completo**_Position: Operations Manager BPO_** **Location: Anywhere across Mexico, Remote role** **Mandatory Pre-requisites** **_ 1. 7 to 10 years of experience in Operations Management from BPO/ Call Center_** **_ 2. Excellent English Communication Skills_** **_ 3. Remote (Work from Home) - Full-Time Role_** **_ 4. _**Must have their own laptop/desktop which...
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Sales Manager Bpo
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Operations Manager
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Operations Manager
hace 4 días
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Desde casa, México Evernest A tiempo completo**Operations Manager**at Evernest**COMPANY OVERVIEW**- Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values...
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Quality Assurance Manager Mexico
hace 6 días
Desde casa, México 1840 & Company A tiempo completo**_Position: Quality Assurance Manager_** **Location: Anywhere across Mexico, Remote role** **Mandatory Pre-requisites** **_ 1. 7 to 10 years of experience in Quality Assurance from BPO/ Call Center_** **_ 2. Excellent English Communication Skills_** **_ 3. Remote (Work from Home) - Full-Time Role_** **_ 4. _**Must have their own laptop/desktop which...
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Operations Support Manager
hace 1 día
Desde casa, México EthosEnergy Group A tiempo completoReference EPR008046 Posting Reference IND1 #LI-Remote Location Remote, NA, Mexico Type Full Time Job Category Operations Reporting to the EthosEnergy O&M (EEOM) Director Operations, the Operations Support Manager is responsible for providing fleet support of our Operations & Maintenance Contracts, as well as supporting Business and Program...