Manager Ii, Customer Care

Position Summary:Seeking an experienced, high-energy Customer Care Manager with a continuous improvement mindset to lead a team of Customer Care Representatives servicing N.A. OEM RRX Climate Solutions customers.Major Responsibilities:- Champion RRX values: integrity, responsibility, diversity & inclusion, customer success, innovation with purpose, continuous improvement, performance and a passion to win, all with a sense of urgency- Drive KPI’s with team through regular reviews; deploy countermeasures where necessary- Support the introduction of CRM to the Customer Care function for consolidating and tracking customer communications- Provide regular updates to leadership regarding activities necessary for meeting sales goals- Collaborate cross-functionally to meet the needs of the customer- Lead & identify department projects or events (kaizens) focused on process improvement- Mentor and develop customer care representatives- Ensure adoption of department procedures, policies and standards- Support business sales goals and 80/20 initiatives- Supervise day-to-day operations of the customer care department- Poke Yoke all processes to minimize errors or disruptions to supply- Act as a point of escalation for internal and external customers- Develop video trainings around processes and products to further knowledge of team- Collaborate with Sr. Customer Care Mgr to streamline internal processes within the function across RRXDesired Education / Experience / Skills:- 7+ years experience as a Customer Care Manager in a fast-paced environment- 5+ years industry experience- Passion for overserving the customer while driving business results- Exceptional track record leading a team to exceed goals and objectives- Known for developing and implementing improvements to processes and/or systems- Proven ability to mentor and develop customer care representatives- Excellent written and verbal communication skills- Recognized by peers as ambitious, energetic, organized & highly motivated- Experience with a CRM system, PowerBI & Oracle ERP- Advanced user of Microsoft Suite (Excel, PowerPoint, SharePoint, Forms, Teams)- Ability to initiate and build relationships at all levels and functions within customer and RRX organizations- Enjoys working with a technical product servicing multiple industries- Bachelor's degree or equivalent related experienceTravel:15% travel to RRX and customer locations in North America**Language**:Fluent in both Spanish and EnglishAbout Regal RexnordRegal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. With the announcement of the acquisition of Altra Industrial Motion, a ~$2B global business with 9,000 associates, focused on Power Transmission and Factory Automation products, Regal Rexnord will become a $7.3B company with 36,000 associates globally.Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability. The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.Equal Employment Opportunity StatementRegal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.