Service Representative I

**The company**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.**Our people**At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration**.****What you will bring to the team**Service representative to computer equipment of the Toshiba Retail area and OEM with an 80% hardware and 20% software approach. The main activities to be developed are corrective maintenance, preventive, installation, uninstallation and guards always seeking to fulfill the contractual commitments of TGCS customers such as service levels, response times and solution.**What you will be doing**:Your typical day as a Toshiba **Service Representative I / Mérida will **involve:- Repair of equipment on site:- Provide solution of tickets assigned by coordination area such as: equipment repair, scheduled maintenance, inventory lifting, operating system loading, opening guards, pre-opening, special events, loss damage assessment, equipment installation, removal and relocation, information retrieval, visits in conjunction with client support and additional activities, that is, all those that are not specified in the contract with the client but, if requested, are supported with prior managerial authorization.- Confirm diagnosis with the second level group and request authorization of spare parts.Realizar solicitud de refacciones y coordinar la entrega- Receive spare parts and make the change to solve the ticket- Trip to report attention:- Go to the site and generate an accurate diagnosis using the assigned tools, both for hardware and software.- Training, support, system update- Return of parts:- Correctly identify damaged parts to request collection- Follow up on returned spare parts until they are unloaded from sub-inventory.- Administrative activities:- Fill out proof of service and, if applicable, additional formats or take photographic evidence, to carry out documentation in the system and be able to terminate the care.- Deliver or send proof of service and additional formats without exceeding 5 days after the closing of the activity.**Naturally To be successful in this role, you must have and know of**- Preferably 1 year experience in handling computer technology, point of sale equipment, printers, monitors, scanners, portable devices, etc. As well as you must recognize and understand the functional and operational use of SIGNAL and POWER cables of IT and in general, good knowledge of computer systems, Hardware and Software- Must be totally customer service oriented with courteous and pleasant behavior.- Ability to organize and prioritize work and meet deadlines.**We offer**:- Career plan and real growth opportunities- Constant training, tutoring, online corporate courses, eLearning and more- Pleasant work environment (game room, nap area, amenities and more).- Flexible work hours and dress code- Hired directly by Toshiba and 100% under payroll- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)- Savings fund for employees, capped at the limit of the law- Grocery coupons- 12 days of vacation plus 6 floating days- Relocation bonusWe offer competitive compensation and benefits focused on employees, their economic development and well-being as well as their professional development, taking care of the balance between their personal and work life, join us and be part of our Toshiba team**EEO**:Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.**DIVERSITY, EQUITY & INCLUSION**:We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future**.