Customer Success Manager
hace 2 semanas
**_Puebla_****_, _****_Mexico_****_ _****Customer Success Manager (remote position)**The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews).**General Accountabilities**- Onboarding new Microsoft CSP customers- Establishing QBRs (Quarterly Business Reviews to review customer’s licensing, customer’s tenant, and Microsoft best practice recommendations from Microsoft dashboards and scores.- Acting as the voice of the customer and document customers’ needs and inquiries and take them to the Microsoft CSP practice to process.- Discover opportunities that help customers save on licensing costs- Discover upsell/cross sell opportunities for more services and subscriptions- Reporting to the lead of customer success manager on numbers of reviews & opportunities- Helping sales, inside sales, and BDMS on licensing/sale support requests- Ensuring world class customer service and promote subscription renewals when necessary.**Job Qualifications****Education**:- Bachelor's degree or equivalent experience- ITSM foundation training required.**Technical Skills**:- Customer Service. This is a client centric role- Willing to learn Microsoft Technologies, specifically Microsoft 365 and Azure (for those who already have this experience with Microsoft technologies is a plus)- Willing to take exams if needed, exams are not mandatory- Has skills with word, excel, PowerPoint, Microsoft Teams**Professional Skills**- Fluent English language skills required: verbal and written communication.- Adaptive person- Experience collaborating with multicultural teams and customers.- Initiative-taking and disciplined.- Strong investigative and analysis skills.- Has great presentation and negotiation skills.- Ability to think out of the box (this skill is important when discovering opportunities with customers)***:**Benefits**:Healthcare, dental, vision, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus**PTOs**:Vacation, Sick, Holiday, and paid leaves**Save on commute**:Paid office parking**Discount Programs**:Medical related discounts**Prime location**:In the heart of Sonata, with views of Popocatepetl volcano, restaurants and amenities close by**Sponsored Events**:Team social events, Holiday dinner**Sport Activity**:Join your colleagues in various sport activities in the area**Eat & Drink**:Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge
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Customer Success Manager
hace 2 semanas
Puebla, México ExactlyIT A tiempo completo**_Puebla_** **_, _** **_Mexico_** **_ _** **Customer Success Manager (remote position)** The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews). **General Accountabilities** - Onboarding new Microsoft CSP customers -...
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Customer Success Manager
hace 4 semanas
Puebla, México Ellucian A tiempo completo**Together we are powering the future of Higher Education**Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping...
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Customer Success Manager
hace 3 semanas
Puebla, México Ellucian A tiempo completo**Together we are powering the future of Higher Education**Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world.We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries.We are dedicated to helping Higher...
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Remote Graduate Customer Success Manager
hace 4 semanas
Puebla, México Canonical A tiempo completoA pioneering tech firm is seeking a Customer Success Manager to enhance customer experience through proactive support and onboarding. The role involves engaging with customers to address their needs and facilitating their use of various tech products. Successful candidates will possess strong customer-facing skills, empathy, and a passion for technology,...
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Remote Scaled Customer Success Manager
hace 5 días
Puebla, México Hirelatam A tiempo completoA premier recruitment agency is seeking a Remote Scaled Customer Success Manager in Mexico City. The role involves supporting a client portfolio, driving product adoption, and mentoring colleagues. Ideal candidates have over 2 years in customer-facing roles and familiarity with customer success platforms. The position offers a competitive annual salary of...
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Customer Success Manager, Americas
hace 4 semanas
Puebla, México Roambee Mexico, S De Rl De Cv A tiempo completoAs a Customer Success Manager, you will cater to medium and commercial accounts in the Americas (US, Canada, Mexico).You will be responsible for the success of Roambee's customer-centric vision and meeting business goals throughout their journey, delivering exceptional customer service, identifying client solution requirements, aligning resources to execute...
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Customer Success Manager
hace 4 semanas
Puebla, México Zaloa Languages A tiempo completoDescription At ZALOA, we’re transforming the way language is taught through innovative learning methods that use technology to empower learners and enhance their learning experience and outcomes. We serve as a bridge connecting Germany and Latin America, preparing qualified professionals who are in the process of migrating to Germany. What You’ll Do...
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Customer Success Manager
hace 4 semanas
Puebla, México Zaloa Languages A tiempo completoDescription At ZALOA, we’re transforming the way language is taught through innovative learning methods that use technology to empower learners and enhance their learning experience and outcomes. We serve as a bridge connecting Germany and Latin America, preparing qualified professionals who are in the process of migrating to Germany. What You’ll Do...
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Customer Success Manager
hace 3 días
Puebla, México Zaloa Languages A tiempo completo**Description**: At ZALOA, we're transforming the way language is taught through innovative learning methods that use technology to empower learners and enhance their learning experience and outcomes. We serve as a bridge connecting Germany and Latin America, preparing qualified professionals who are in the process of migrating to Germany. **What You’ll...
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Customer Success Manager, Americas
hace 2 semanas
Puebla, México Roambee Mexico, S De Rl De Cv A tiempo completoAs a Customer Success Manager, you will cater to medium and commercial accounts in the Americas (US, Canada, Mexico). You will be responsible for the success of Roambee's customer‑centric vision and meeting business goals throughout their journey, delivering exceptional customer service, identifying client solution requirements, aligning resources to...
