IT Network Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more atAVEVA CareersFor more information about our privacy policy and how to manage cookies, visit ourPrivacy PolicyLocation: Ciudad de México (Hybrid in Polanco offices)The IT Network Engineer provides on-site IP network support for AVEVA office in Mexico City and remote support for other AVEVA global offices.You will implement and support network and security infrastructures and services in a large enterprise.Responsibilities - You will do:- Helping implement new networks, hardware upgrades and hardware replacement.- Implementing network infrastructure changes, including Moves, Adds and Changes.- Performing software upgrades and patching management activities on network devices such as routers and switches, and on security appliances such as firewalls and Web Applications firewalls.-- Responding to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.- Managing incident and service requests according to established processes and escalate incident tickets to third-party service providers or to Senior Network Engineers.- Helping update network monitoring tools by following approved processes as well as helping maintain documents and data associated with network infrastructures and services such as CMDB, FAQ, helpdesk scripts and detailed network designs.- Accomplishing tasks both independently and collaboratively.- Provide on-call coverage as a member of a team providing 24x7 support.Skills and qualifications - You will have:- 4+ years of experience implementing and supporting IP networks- Strong knowledge of LAN, WAN and WiFi technologies and protocols- Good understanding of routing, switching, and security fundamentals such as firewalls, including working with firewall rules and configuration- Good understanding of networking concepts, including topics covered in Cisco CCNA- Experience troubleshooting network connectivity issues and MS Windows operating system, including troubleshooting- Experience working with ServiceNow or other similar platforms- Good knowledge of Microsoft Office software, especially Word, Excel, PowerPoint and Visio.- Network design experience- Security knowledge, especially with firewalls- Familiarity with Linux, MacOS, Apple iOS and Android- Advanced English language level is requiredDesirable Knowledge and Skills - A PLUS- Understanding or working experience with Cisco SDA and DNAC- Understanding or working experience with Cisco SDWAN- Understanding or working experience with Cloud networking such as Microsoft Azure- Cisco CCNA or CCNP certification- Scripting and programming skills such as Python and PowerShellAVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.