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Job Description- **- Job Title: Mainframe support- Req Id: - City: Guadalajara- State/Province: Jalisco- Posting Start Date: 11/7/25-- Job Description:**mainframe support**:- **Batch support for Mainframe Scheduling tools CA7, Autosys etc..)**- This role provides quality solutions by supporting a variety of professional, technical and analytical duties in the support of data center batch processing. Assignments include monitoring daily batch cycles in both mainframe and distributed environments, escalating batch failures or delays and executing recovery actions to ensure timely and successful batch execution.- **Responsibility Summary**:- Detect and escalate interruptions to batch schedule- Identify actual and potential business impact of batch delays and / or failures.- Modify current batch schedule in support of scheduled maintenance activities.- Interact with systems administrators to solve technical issues impacting batch cycles.- Fulfill adhoc schedule modifications through formal request mechanisms.- Perform Change functions to assure maximum performance and reliability- Develop, enhance and maintain documentation for Command Center- Facilitate bridge/war rooms for incident triage resolutionProvide voice technical support**Skills**:- Mainframe batch processing- Utilizing CA7 batch scheduler and CA11 catalog management tableDistributed batch processing using scheduling tools like Autosys**Qualifications Required in the Job**:- Minimum of 2 to 4 years of Analytical and Technical Experience- Bachelor’s degree in Information Technology is preferred or equivalent related work experience.- Must have strong English written and verbal communication skills- Shift: Day time,**Hybrid on Guadalajara**- Ability to relate technical issues to business operations and impact- Relies on experience and judgment to plan and accomplish responsibilities- Spends significant time interfacing with support teams, technical associates, and vendorsAbility to efficiently prioritize and organize competing work demands with little oversight**͏**:- **Do**- **Ensure timely response of all the tickets raised by the client end user**- Service requests solutioning by maintaining quality parameters- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction- Provide an acceptance and immediate resolution to the high priority tickets/ service- Installing and configuring software/ hardware requirements based on service requests- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction- Coordinate with on-site team for complex problem resolution and ensure timely client servicing- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner- **͏**:- **Deliver**--- NoPerformance ParameterMeasure--- 1.- 100% adherence to SLA/ timelinesMultiple cases of red timeZero customer escalation- **͏**:**͏**:- Mandatory Skills: Windows Server Admin.Experience: 1-3 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
