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IT Support Generalist

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The company is looking for a highly motivated IT support generalist to join our team. This crucial role provides day-to-day IT support to our North American employees and ensuring the seamless operation of our technology infrastructure. (± 60 employees). The company is a global company, which provides the most powerful risk analytics for cybersecurity, security management and operations tools to eliminate attack vectors. Our platform provides a holistic view of complex, hybrid environments and the insights needed to protect the modern enterprise, by collectively visualizes and analyzes hybrid and multi-cloud networks, providing full context and understanding of the attack surface.**Key Responsibilities**:- Provide comprehensive IT support to approximately 60±50 employees in the North American region.- Assist in the onboarding and offboarding processes for employees, including provisioning and deprovisioning of IT resources.- Working with our vendors for shipping end-users’ equipment / Laptops.- Communicating any issues or requirements with the IT team in Israel / Ukraine.**Requirements**:- Proven experience in providing IT support in a professional environment.- Strong knowledge of Microsoft Windows and macOS.- Familiarity with hardware troubleshooting and software installation (Windows and macOS).- Knowledge and experience working with cloud solutions - Office-365, SharePoint, Okta, MS Teams, Zoom, etc.- Customer service oriented with strong interpersonal skills.- Ability to work well and collaborate with other teams of various skills, sometime in different time zones (independently and as part of a team).Advantageous- Networking and Security experience, working with Firewalls, VPN, and other security products (AV, EDR, DLP etc.).- Knowledge and experience with Kandji (or other MDM system) for macOS management.